蒙特利爾山普林城堡萬豪飯店的評論

體驗非常差！去到酒店説找不到訂單，然後讓我又付一次錢重新建一個訂單，叫我去找攜程客服取消訂單。結果攜程客服最後説酒店經理最後還是要走原訂單，會給我退錢。我聽到給我退錢我以為就沒事了，結果回來查信用卡賬單發現錢還是照扣。找攜程攜程又要我自己找酒店，給酒店郵箱發郵件兩個星期都沒有消息。打電話去問對方説這個郵箱根本沒有在用。電話裏面説給我退錢，過了一個星期還是沒退。又打電話過去又説我的訂單不是十二月的是十一月的。問他要了個郵箱給他發了攜程的確認函和在酒店另外付款的明細，還是在那裡裝死。 The experience was terrible! When I arrived at the hotel, they said they couldn’t find my reservation and asked me to pay again to create a new one. They told me to contact Ctrip customer service to cancel the original booking. In the end, Ctrip’s customer service said the hotel manager would still process the original reservation and refund me. When I heard they’d refund me, I thought the issue was resolved. However, when I checked my credit card bill, the charges were still there. I contacted Ctrip again, and they told me to reach out to the hotel directly. I emailed the hotel’s provided address, but after two weeks, there was no response. When I called the hotel, they said the email wasn’t in use anymore. Over the phone, they promised to refund me, but a week later, I still hadn’t received it. I called again, and this time they said my reservation was for November, not December. I asked for an email address, sent them Ctrip’s confirmation and proof of the additional payment at the hotel, but they continued to ignore the situation.

位置優越出行比較方便，離火車站出站口不到一百米，房間寬敞舒適，周邊離教堂及一些景點出行都方便，酒店配套設施還可以

房間景色很棒，正對公園，可以從窗户看到教堂的圓頂，很漂亮，唯一美中不足就是地下停車場高度很矮，超過6ft的車完全進不去，除非停在酒店前面VIP，費用是60Cad 一晚，不過當VIP reserve 也確實很爽🫶

環境：去哪裡都很方便 衞生：乾淨 服務：態度友好 周邊環境開車10分鐘內便可以打卡各種中國以及當地美食，酒店早餐種類平平無奇但是非常乾淨，值得一試

超級滿意！地理位置很好 在火車站旁邊五分鐘走路距離 酒店禮賓部小哥很熱心很有禮貌 還會給你推薦Montreal一些打卡地 酒店的電梯很智能哈哈 房間很大 窗户很美！

不錯的酒店，離火車站、老城、教堂、美術館等均可步行達到，酒店自助早餐感覺是此行所有酒店早餐最豐富的，可能也是自助方式比較習慣。

非常好的環境和地點。

早餐很讚！

房間挺乾淨整潔又明亮寬敞，但晚上睡覺時，聽到不定時的噪音，關鍵是差不多十分鐘左右響十幾下，貫穿整個晚上，都沒辦法休息。

房間很好看 服務也好 就是前台辦理速度有點慢 下次去還會選擇這家

正在罷工，沒有早餐。周邊也沒什麼吃飯的地方

房間舒服，體驗好

地理位置很好，出行很方便。

位置方便 服務好