JJonathan FMy stay at Cannery Row Inn in Monterey was the worst hotel experience I've ever had. We were given an accessibility room, but it was anything but accessible. The furniture was scratched and damaged, and there was a large tear in the carpet. The shower head was adjustable, but it kept sliding back to the bottom if raised, making it practically unusable. Worst of all, the bathroom door sticks so badly that my wife and I both got trapped inside at different points and needed each other's help to get out. This would be a nightmare for someone with accessibility needs, especially if they were in a wheelchair. The room overlooked a busy street, and the noise was unbearable. I was shocked that it's even legal to rent out such a noisy room. I had hoped it would be quieter at night, but loud cars drove by constantly. Around 4 AM, delivery trucks heading to Cannery Row added to the noise, making it impossible to sleep. Even with noise-canceling headphones, I could still hear the traffic all night long. It's a shame because, in the rare moments of quiet, you could just make out the sound of the waves. The only positive thing I can say is that the location is great—just a block from the ocean and near lots of fun things to walk to. But that doesn't make up for the awful experience we had. If you're considering a room on their terrace, be aware that everyone can access the space outside your room. You'll have no privacy and certainly won't feel comfortable sleeping with your door open. When I checked out the next day, the employee at the front desk was on her cell phone and seemed completely uninterested in my concerns. I mentioned the issue with the bathroom door, explaining that it would be a serious problem for someone in a wheelchair, and she just looked at me blankly. When I brought up how poorly I slept due to the road noise, she simply responded, ”Yeah, it's a busy road.” No apologies, no sympathy—nothing. I would not recommend this hotel to anyone, especially if you have accessibility needs. The location is great, but the poor condition of the room and the lack of concern from the staff make it a place to avoid.
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