森特林城堡皇家飯店的評論

住宿方回覆: Dear guest, Thank you for your kind words! We’re so happy to hear that you enjoyed the food, received great service, and appreciated the good internet. A special thank you to Chef Dickson and Lucy Kimani for their excellent service, and we’re glad the conference hall, Kibokoni, met your expectations. We’re also thrilled that you loved the hotel’s beautiful white color and that Rahimu’s warm welcome made a positive impression on you. We truly appreciate your feedback and your blessings. We look forward to welcoming you back soon! Warm regards, Sentrim Castle Royal Hotel.

住宿方回覆: Dear Dotshii, Thank you for taking the time to share your experience with us. We deeply regret that your stay did not meet your expectations, and we are truly sorry for the inconveniences you encountered, including the issues with your rooms and the slow service at the restaurant. This is certainly not the standard of service we aim to provide. Please know that we take your feedback seriously, and we will investigate the matters you raised to ensure that these issues are addressed immediately. We understand how important comfort and service are during your stay, and we sincerely apologize for not delivering on that promise. We greatly value your feedback as it helps us improve our operations, and we hope you will give us another opportunity to offer you the high standard of hospitality . Warm regards, Sentrim Castle Royal Hotel