芬德利湖凱富飯店的評論

I would rate this hotel 0/5. It was the worst experience I have ever had. The outside of the hotel was overgrown and unkempt. The hotel keys were given to me in a paper sleeve that came from a box of used paper sleeves. The first room had people in it. The second room had people in it, the third room the clerk checked had people in it and finally the forth was open. The elevator was broken, the stairwells were filthy. The fire door was broken and ajar and did not close. I’m certain this is a fire code violation. The linens were yellowed and pulling. We did pull and look for bed beds but didn’t see anything. There were not enough towels so we tried to call down to the desk but the phone didn’t work. When I went down to ask for more towels he said they were out and gave me wash cloths and two hand towels. We could not find another hotel in Erie, PA and we could not drive all the way back to Michigan as we were in town for a sports tournament for our kids. Of course the reservation was nonrefundable. We called corporate to file a complaint they advised us the manager would call us. No one ever did and there was no one at the desk in the evening to talk about it. In the morning we had to leave by 630 and there was no one at the desk to check out- but a sign saying they would be back by 7am. When we called corporate again they gave us the number to the manager Arun. We called him and he started yelling over the phone. He accused me of making false accusations and was swearing. He was very aggressive. I will never stay at a comfort inn or their group again. The customer service was awful at the hotel and with corporate.