伯納飯店的評論

住宿方回覆: Dear Guest, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay did not meet your expectations.Unfortunately, as your review was posted anonymously, we are unable to fully contextualize the details of your stay. However, based on the photo you included, it appears that you stayed in one of our Quality Single rooms. As clearly indicated on all booking platforms, this room type features with a single bed, a dimension between 10-12 sqm and a very classic decor, which may not suit all preferences.For guests who prefer a more modern and contemporary style, our Superior and Deluxe room categories are undoubtedly a better fit, both in terms of design and comfort.From your comment, it seems that you did not share your discomfort with our team while you were still in the hotel. Had we been made aware, we are confident we could have offered you alternative options—such as showing you other available room types, including more spacious choices like our Double Rooms for single use—to better match your expectations.If you choose to give us another chance in the future, we kindly suggest considering one of our other room categories, each thoughtfully designed to accommodate a wide range of tastes.Kind regards,Sharon Mariani - Guest Relations Manager