住宿方回覆: Dear Christophe, Thank you very much for the time you spent to share your personal impressions of your stay at our Mercure Midrand. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Evah Khumalo Hotel Manager
LCHENGE-85
入住於 2023 年 7 月
獨自出遊
3.0/5
發布於 2023 年 8 月 27 日
I am currently in 318 ,I must say that was disappointed to find out my heartist card rate not included for F&B. You must educate all staff about All membership and their benefits. All staff are good but they need to be more into emotional intelligence, so that guest can feel welcome, acknowledge and appreciated.
住宿方回覆: Dear Marco, We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Evah Khumalo Hotel Manager
baokere
入住於 2022 年 7 月
商務出差
5.0/5
超棒
發布於 2022 年 8 月 16 日
I loved every minute of my stay in this hotel. The staff are so courteous and hardworking. It is easy to find, smack on the Old Pretoria Road in Midrand. Please extend my gratitude to the Manager, the reception staff and the Food & Bev/Restaurant staff, especially Sylvia
翻譯
住宿方回覆: Dear Baokere, We very much appreciate your comments regarding your stay at the Mercure Johannesburg Midrand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley