First it’s important to note that the staff are wonderful and trying to do their best, but amenities you pay for and expect are lacking - or they were on our stay. Neither the pool or hot tub were working, and we weren’t informed about this on arrival. We had to discover it. There wasn’t even a towel by the cold pool. One of the exercise treadmills wasn’t working, and again no signage was present. Tea was available in the lobby but no hot water. (One of the very nice restaurant staff gave me a teapot of hot water to bring to our room.) Our tv remote wasn’t working, and after the front desk staff attempted to get it to work (he was great), the staff member concluded we didn’t have the correct remote. Lots of little details and attention to the property would have made this a great stay; however in the end, we were very disappointed.
翻譯