希爾頓花園飯店 - 麥迪遜西/米德爾頓的評論

I was quite pleased with the service, amenities and location ; and easy access to scanning information about hotel services

Great hotel but no breakfast. We had to purchase our own.

Small room (it was clean though) Only two towels. You have to pay for breakfast (even if you're a Hilton Honors member and you're there for 3 nights) Bed was on the hard side. The refrigerator wasn't working properly. The location is nice - in an area with several very good restaurants and plenty of shopping options. Also close to a bike / walking trail.

Very nice place to stay. Staff members were very courteous and helpful. The room was spotlessly clean when we arrived. Selecting a location in Middleton was a bit of an accident, but it turned out that the hotel is located in a lovely town and adjacent to a very nice shopping area. Highly recommend this hotel!

I have been traveling to Madison for classes the past 9 months. This hotel was in the reservation block and I'm a Hilton member. I had poor experiences the first 3 months. The noise in the hotel was ridiculous, especially when stuck in a room with adjoining door to sports teams, not providing coffee in the lobby for months, halls smelled of pot, and the hot tub was always out of order but the tipping point was when the complimentary bottles of water in the room were obviously already opened. I stayed elsewhere for a few months and decided to give them another chance, since the rate was affordable. I got in at 7, dragged all my luggage to the room only to find BLOOD ON THE SHEETS. I was initially told she'd switch me to another room but then because of my rate the computer wouldn't allow her to do that even though she initially had offered rooms on 2 different floors. I was going to just have to change the sheets myself. Tired I decided to do that but decided to check the rest of the room and found a sticky mess on the fridge and coffee bar, animal hair on the desk, crumbs and dirt on the floor, and hairs on the headboard. I tried calling back down, to no answer, and had to carry all my stuff back down. I wasted an hour only to find out that because of my rate she would not give me a clean room because they were over booked even though she had other unhooked rooms, just unwilling to give a regular price room. I offered to move back to my original room once housekeeping came in the morning, which would have been inconvenient, but that too was not an option because they had 92 check-ins the next day, Why is that my problem? Finally I told her to refund my stay. The charge hold was canceled, and I found a different hotel a few miles away through my app. By the time I got settled in I was exhausted, my back has been killing me from dealing with the luggage all that extra time. Then I find out my classmate arrived at 10pm and they'd given away her room because her rate was the discounted rate. After she had to beg the same check in person to do something, the room they finally helped her find was out of the brand and $50 more per night. This Hilton hotel does not live up to the Hilton brand and should be removed from the chain. I realize I won't be charged for the stay but I am so disappointed and frustrated with the lost time, pain and frustration and the excuses and just pure crap from the check in staff and whoever she was talking to on the phone.

Standard HGI layout and services. Location is excellent, in a retail area with plenty of walking and dining options. Fitness center is as expected, and the equipment all worked. The restaurant is the standard lobby HGI restaurant, dinner and breakfast were both as expected with respect to quality and speed of service.

The hotel/motel was attractively furnished, with framed pictures of various university locations. Staff friendly and helpful. Beds comfortable. Furnishings modern.Good bathrooms. Our one complaint was that breakfast, which resembled every other free motel breakfast except that there was less variety, cost $15. The food was served onto our plates by kitchen staff. For this you pay $15.? Is this routine now at high-end motels? Maybe so.

Thursday, December 19, prior to 4:20 PM, twice, I notified the Front Desk personnel that the music coming from the hallway ceiling speakers was both loud and disturbing. This disruption continued through the night and into the following morning, without relief. I struggled to get a good night's sleep. I was not the only hotel guest to offer constructive feedback. In the future, I will identify another property to stay at. Disappointing!

I spent 43 nights here in 2024. The ONLY reason I still stay there is because it is the only Hilton property walkable to my office. There is always something not quite right. I gave up on saying anything because I just get told I’m wrong. Brief overview…housekeeping half way through the week, they take used towels, but only replace part of what they take, so short something after that. Big bottles of shampoo, etc. are fine, but FILL them so the product can be pumped out. CLEAN the room…someone else’s dirty socks on the floor is gross, fitness center- no wipes, a big jug of sanitizer…do I dump that in towels to wipe down equipment? Hot tub out of order the last two trips. Restaurant out of silver ware so using plastic. Restaurant always out of some ingredient for something on their limited menu. Those are the things I remember. None of them are a big deal, they all just indicate the lack of attention to operations and things that annoy me as a guest. I don’t think it’s too much to ask to have a clean washcloth every day without a trip to the front desk. And the fitness center…I don’t use it because of the sanitizer situation. This hotel is all about cutting costs, not about the guest experience. It’s become a running joke in my company at the end of the week…what was it this week?

No disappoints here. Very clean room. Friendly and helpful staff. Easy stay with no complaints of any kind. Used the Hilton Honors app to book the room, check-in and procure a digital room key. Hilton has made the entire process about as easy as it can be made.

Really disappointed in this hilton, and the front desk night service, beyond disappointed really. We booked two rooms and one of those rooms had a pullout couch. There were no pillows or blankets in the room for that pullout couch. When we went to the front desk to ask, the person working said she could only give us sheets because thats all they had. We looked online and there were multiple available rooms. The person working at the front desk was not understanding, even when we mentioned that it would be children sleeping on the couch with no blankets or pillows. She mentioned that each room only has one pillow for heads anyways. But what about the blankets? Ive never heard of a hotel with multiple available rooms refuse to give blankets to children. Why work so hard for diamond status to be treated rudely by someone and not even offer a single solution. I’m in a customer role and I would do anything for my customers, even if I was having a bad day… just a bummer all around. Pros + Restaurant staff and bartender super accommodating and customer focused. Very friendly! + Nice location Cons + Nightime front desk kind of rude, really for no reason. Tried my best to see if she would offer some kind of solution, but she drew a line in the sand and really said deal with it. +Elevator breaking down (really scary to ride in) +No blankets or pillows for pullout bed, even with open rooms available. + Pool was ice cold. + Room definitely not cleaned, there were open barbecue containers under the bed

I've been staying at this hotel for years and the experience has been steadily declining. Every time, there is some little annoyance....lotion bottle empty, iron doesn't work, sink or tub are draining slow, room not cleaned (other guest dirty socks on the floor), party in the next room and the hotel solution is to tell me to move, not quiet them down. Whatever it is, it's something. I typically don't say anything until checkout, then let them know so they can make it right for the next guest. Bottom line is, the experience has been getting worse. This is a long story about something that could have been solved very quickly with a simple apology, but the hotel chose not to do that. Instead, this is what happened.... There are certain people at the front desk who apparently just don't want to be there. I started using digital checkin to avoid having to talk to them. (How sad is that?) This time, I thought I had reserved a room with a walk-in shower. When I got there and found that was not the room I got, I went to the front desk to ask about it. The woman working basically shrugged her shoulders and said Oh well. I went on to ask what the point of digital checkin is if you don't get the room type you reserved. Her response? "I'm not maintenance. I'm not management. I'm not Hilton. I just check people in." I was stunned and walked away before I said a single word. I then called Hilton, as that's not the reaction I expect to a simple quesiton at a Hilton property. After getting the runaround and finally getting someone who would at least report the issue, I let it go. At 9:45 PM that night, my room phone rang waking me from a sound sleep. (I get up at 4 AM, so go to bed early.) When I finally figured out where the phone was and tried to answer, they hung up. I got back into bed and the phone rang again. It was the front desk manager calling me and she was clearly angry because I had submitted a complaint to Hilton. I stopped her and said "You woke me from a sound sleep. I am not having his conversation now." She said "Yeah, well...." and went on to berate me about how the hotel had done nothing wrong. Frankly, I hung up. There was no reason to have that conversation at that moment. I never did get back to sleep that night, so I had a full 15 hour work day the next day on no sleep thanks to this person. This all happened on Sunday. On Monday, I got an email from Kyleigh, the front desk manager, with all kinds of excuses about how my room didn't change after I digitally checked in (I never said it did) and how she has video and audit logs to prove it. I don't care about that and that was not the issue I reported. The issue was the front desk person's ATTITUDE. I responded that I would like to see the video she referred to and told her what the real issue was, no response. On Thursday, when I never heard back from Kyleigh, I forwarded the email to Heather, who is the assistant manager (no actual hotel manager's card avail

Worst stay I’ve had in years. AC was rattled so bad it kept me awake half the night. Yellow cleaning reside EVERYWHERE! The reside stained clothing. Bathroom barely cleaned…hair from last guest in several places, no soap. Conveyed our issues at checkout and were assured that someone will contact us. Ghosted so far. If this is HGI’s standards now it will be the last stay.

Pool and hot tub closed for repair. Breakfast experience was horrible. Room and front desk staff were nice, so if you are not interested in the pool, or the hot tub, or the breakfast, it would be OK. Fruit in the fruit bowl was covered with mold, silverware was just thrown together in a mess in a pan and customers had to dig through the pile to get their silverware. Probably not a good idea as covid is spreading again. Kitchen and dining room staff had terrible attitudes, they clearly wanted to be somewhere else. Cook dropped dirty towel from his shoulder into the food, and simply placed it back on his shoulder. Dining room staff disappeared for long periods of time, or were busy checking their phone, and couldn't be bothered helping customers.