墨西哥城Capilla de la Santísima Trinidad附近住宿

我們到得很晚，房間都還挺不錯，衹是有一個房間裏面竟然已經有客人入住，刷不了房卡，前台沒有發現問題，讓客人反覆跑了好幾次刷房卡。服務工作做得不夠精細。

全體員工的羣衆都很容易,而且很有優質的注意力。我們在工作問題上訪問了幾個人,這家酒店總是我們最好的選擇。在陽光論和體育宮附近,如果需要休息的話就可以留下***。

在過去的幾個月裏我旅行了很多次,到目前爲止,這是我最喜歡的地方。它乾淨,舒適,房間不錯,寬敞,但最好的是員工。他們超越一切,讓我感到受歡迎和關心,我從未在任何一家酒店體驗過僅僅是善良和關心。從現在起,這永遠是我前往墨西哥城的酒店

Este fin de semana pasado estuve ahí, fui a un concierto y la ubicación es perfecta, pude llegar caminando al evento y al salir es súper seguro llegar, la transportación está incluida, solo que la de regreso al aeropuerto el dia que tenía que tomarla no estaba disponible. El desayuno buffet incluído es básico pero muy delicioso y llenador, aparte de sabroso. El hotel está muy limpio y cuidado, la cama es lo mejor de todo, muy cómoda para dormir y descansar. El personal muy amable y disponible. Muy recomendable el hotel para visitar la ciudad.

迄今爲止我最差的酒店體驗之一。1、我們到達機場,給酒店打電話詢問在哪裏接班車。女士告訴我3號和4號門之間。我們去了那個地區,等了將近一個小時。我再次打電話,另一個人解釋說酒店在3號和4號門之間有亭子,你不得不去那裏請求穿梭機...小時因爲溝通不暢而浪費了。(我是母語西班牙語,所以這不是問題。)最後到達酒店時,我們被給了一間打掃的不好或者根本沒打掃的房間。地板很髒,我們拉下毯子,牀單上有幹血。3。我們馬上回到前台投訴。’這位女士沒有道歉,也沒有提出給我們再找一個房間。她說,我引用了“穿梭機可以帶你回機場。”這就是我們所做的。他們讓我們在晚上11點左右回到機場,那時我們不得不尋找其他住宿。這個地方已經死了,所以我知道還有其他房間可用。而且即使沒有,也讓我困惑的是,甚至沒有提供微弱的道歉。雪上加霜。他們向我的房間收取了信用卡。我打電話給Expedia,酒店拒絕退款。所以我不得不與我的銀行。

下機到B區扶梯上夾層長廊經天橋即直接進入酒店，特別方便，讓我們月餘三回進出墨西哥城都住在這裏。進酒店髙大中庭感覺很舒適，並列四部電梯能讓人順捷到樓層，門卡靠近房門即開，浴室面盆的三面鏡子由其獨特好用，卧具使人感到特別舒服，隔音效果確實不錯，在安靜的房窗口看飛機魚貫不斷起降，心情特好！前台、大廳、樓層的服務熱情認真，由其八樓小攴廳的一位服務員，雖然言語不通，讓我們十分滿意！確實是值得我們推薦的酒店。

The Novotel Mexico City Centro Histórico is a new hotel. Its newness shows in any number of ways, both good and bad. First the good: Staff were all friendly. And my room was shiny new and free of signs of wear. Everything in the room worked perfectly. It is true that the room was rather small and that the view was mostly of a blank wall. Since I was by myself and did not spend much time in the room during the day, these latter issues didn’t bother me very much. There were, however, some issues that were also perhaps related to the hotel’s newness. The cleaning staff didn’t empty the wastebasket on the first day and didn’t replenish the Nespresso pods on the second. Perhaps they should start working from a checklist … ? Also, breakfast was only available half an hour later than advertised. And, oddly, only certain guests were offered omelettes. And, as someone who doesn’t eat meat, I was bothered by a cheese-and-luncheon-meat plate on which the cheese and luncheon meat were piled on top of each other. I would also have appreciated labels on the four stew-like dishes on offer—I couldn’t tell what they contained. There is also the issue of billing. When I checked in at 3 p.m., I was asked to pay the entire bill—no problem there. But, when I arrived in my room, I found an e-mail from hotel management informing me that, because the hotel was extra busy, I’d already been charged for day 1. It’s true that I’d opted for a “flexible” rate which required me to agree to pay for the first day whether I showed up or not, but it was a little startling to be charged for a no-show before the earliest possible check-in time—and then charged again when I checked in. It took a week for the double charge to disappear from my credit-card statement. I can’t believe Accor would have approved of this billing procedure. The thing that most bothered me about the hotel was the absence of a minibar. The TripAdvisor website—and also the websites of several booking agencies—all claim that rooms in the Novotel Mexico City Centro Histórico have minibars. The Accor website, I’ll admit, doesn’t. But I guess I’ve come to expect that hotels of a certain class would have minibars. And I missed having one, not for overpriced drinks, but for the groceries I bought. I wasn’t, in other words, very enthusiastic about the Novotel Mexico City Centro Histórico, although I acknowledge that, with a few changes, it could most definitely be turned into a very good hotel.

這是一家精品酒店，員工非常友善。尼斯，安全區，酒店還設有保安人員。房間很小，但沒什麼大不了的，因為我在那裡只是為了放鬆，睡眠和白天出入。清潔人員也做得很好。我唯一的抱怨是淋浴，因為它的設計很怪異。無論我嘗試哪種方式，我都無法淋浴而不漏水到房間。它不會阻止我呆在那裡，只是要求額外的毛巾來清理水。 早餐小貼士：跳過酒店早餐（我確定它很美味，但是...），從酒店出來，向右行駛，然後右轉駛入離酒店僅幾步之遙的人行道。墨西哥街頭小吃有很多美味的選擇，而且價格便宜。相信我，好東西。