Hello there! My name is Erik Mustafin. My Ref: 05461798 I have to say that I had enough patience but now I'm sick of it. First of all, I was cheated by your hotel in Mersin. How it was: I connected with your hotel there to be sure that it has non-smoking rooms with beautiful view. It was a gift for my wife’s birthday. They said that there is no problem with that. At the check-in date I reminded about my wishes, paid for two rooms and got on there. The rooms were for smoking persons; the furniture was dirty. I went down to reception immediately and asked my money back. They said that’s impossible due to me paid with the credit card and only call-center can help me. I called them and they said that I need to wait the answer from the head office. I was waiting for 3 hours, called them back but nobody answered. And I suppose my phone number is still blocked for them. I tried to resolve my problem using e-mail, but they answered me only once, requested some information about payment, I gave all the documents they wanted. After that, they stopped to answer me too. It’s because they have to give my money back but they don’t want to. As I wrote before it was absolutely disgusting and dirty staying there and didn't get my money back at the same moment. I wrote you to help me resolve my problem and I'm still waiting for you answer like a fool. I was pretty sure that an organization like yours doesn't treat like this their clients. In fact, you keep me waiting for more than 5 months, it's unacceptable. I want you to connect me with the CEO because I want my money back. 4 300 turkish lira. You have my dates; I want you to connect with me as soon as possible. Otherwise I will have to make my case public.
不論是商務還是休閒旅客,德亞飯店都能讓您的梅爾辛之行變得更加美好而難忘。從飯店很方便到達Mersin,僅有1000m距離。Tosunoglu Group位於幾步之遙的地方。飯店鄰近多個熱門旅遊景點,包括Ataturk House Museum、Ancient city of Diocaesarea-Olba和Hz. Mikdat (Mugdat) Mosque,旅客可以將行程安排的更加緊湊。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。有飲水需求的旅客,飯店還為您提供了電熱水壺。除此之外,配備有拖鞋和吹風機的浴室是您消除一天疲勞的好地方。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Hasan Usta Tantuni(土耳其菜)、Pizza House(披薩)和Memos Tantuni(西式快餐)期待著您的光顧。旅客可以在閒暇時間去飯店的休閒區,提升健康幸福感。理髮美容中心能提供造型設計,滿足您各種社交需求。
從飯店很方便到達Mersin,僅有9km距離。飯店鄰近多個熱門旅遊景點,包括Mersin Marina、Nuans Sanat Merkezi和Soloi-Pompeipolis,旅客可以將行程安排的更加緊湊。旅客可以在閒暇時間去飯店的休閒區,提升健康幸福感。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
很好
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