孟菲斯Metro by T-Mobile附近住宿

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

年代久了 房間不透氣有味道 空調和拖拉機差不多 早餐選擇也很少

We visited for business meeting. The hotel was clean and location was good.

我有一個驚人的經驗,從弗雷德裏克接收恆星客戶服務。這個年輕人幫助我瀏覽與公司的混合,當我們返回到錯誤發生的地方時,他從未失去耐心。我知道有些人,似乎他只是在做他的工作。但與許多可怕的客戶服務經驗相比,我可以誠實地認爲弗雷德裏克以卓越的精神運作,我從中受益。

東孟菲斯希爾頓雙樹酒店的工作人員超越一切。從我們第一次通過電話聯繫瓦萊麗,免費班車的司機,然後在與Precious的辦理入住時。在我們3晚的住宿期間,Precious還提供了有關我們所有詢問的知識淵博的信息,並且非常令人愉快地處理。所有接待人員都非常愉快,非常平易近人。房間寬敞乾淨,牀和枕頭很舒服。我們房間可以看到迷人的游泳池區。當我們有電視問題時,我們在5分鐘內敲門。在努力解決這個問題後,我們得到了房間互換。他們確實旨在讓客人有賓至如歸的感覺。位置對我們來說是完美的,步行一小段路就可以到大型全食超市,在那裏你也可以購買新鮮的菜餚。從這個位置,我們開車去了格蕾蘭和金字塔。強烈推薦。

挺好的

早餐不錯，位於楊樹大街，城市邊緣，有停車場，酒店全封閉，設施有的舊，到機場有班車，有健身房和游泳池，適合商務出行。