孟菲斯Bass Pro Shops附近住宿

我有一個驚人的經驗,從弗雷德裏克接收恆星客戶服務。這個年輕人幫助我瀏覽與公司的混合,當我們返回到錯誤發生的地方時,他從未失去耐心。我知道有些人,似乎他只是在做他的工作。但與許多可怕的客戶服務經驗相比,我可以誠實地認爲弗雷德裏克以卓越的精神運作,我從中受益。

The young man who checked us in was very nice. The room was strange -- dated, with some of the weirdest furniture I have ever seen in a hotel. It was like we were in Pennsylvania Dutch country instead of Memphis. The fabric headboard had big holes in it with the foam rubber underneath poking out. Towels had strings hanging off and my washcloth had a hole in it. The room smelled odd; this property has some age on it and although some improvements were made at some point, it wasn't enough and it's now too worn. The bed was comfortable enough. The internet did not work and when I complained to the front desk, the person who answered (NOT the nice guy who checked us in) blamed it on our devices. He said he was surfing the web just fine and that no one else had complained. He said I'd have to call another number, which I did, and that turned out to be an internet help desk for IHG hotels. The young man who answered was extremely nice and said that absolutely there was no problem with our devices, but rather with the property's internet. He worked on it for 45 minutes while I was on the phone. That was not how I wanted to spend my evening after traveling all day. He never was able to get the internet to work for us so we ended up using our personal hotspots which we could have done to begin with, but in this day and age there is no reason for the internet not to work seamlessly in a $150 a night hotel room. Breakfast the next morning was adequate. the only bright spot was a young lady named Robin, in housekeeping, who was so sweet and nice to us when we went back to our room following breakfast, to pack up and leave. I was so impressed with her that I gave her a tip and thanked her for her great attitude. We had a reservation to stay at this property the following week on our way back home, but I promptly canceled it and booked a room at the La Quinta down the street. It was wonderful. Avoid this Holiday Inn at all costs; for the most part they are phoning it in.

離機場較近，衛生服務還可以，就是可能部分房間房門有故障，入住時檢查一下，如果遇到問題工作人員會及時幫忙處理。

作爲旅遊的一部分住在這裏,它位於鎮上一個商業區 Beale Street 步行約20-minute。房間足夠好,外面的游泳池看起來有點普通,工作人員很友好,除了酒吧的服務很慢。對我來說最大的缺點是我們住了三晚,我的房間一次沒有打掃!非常令人失望

My first encounter with Bryon parking my car with his pleasant personality and mannerism was amazing. He was very knowledgeable about Memphis and guided me in every right direction of this amazing city. Afterwards we had the opportunity to speak with Chevalain, Erandy and Chris at the front desk. Their warm welcome to Memphis made my check in and check out process more like being welcomed/departed by family. Ms. Tara did an amazing job cleaning our room daily. Each and everyday our room was spotless. Also Mr. Dee met all our pool needs and made sure water was appropriately cleaned and comfortable for all guests. There were serveral other hotel staff that i didnt get the chance to get their names. But hopefully all the staff get the recognition they deserve at this hotel. This experience with this staff was truly amazing. I look forward to visiting your city again and will certainly stay here. Thank you to such a great family oriented staff.

We were exceptionally pleased with the service we received here. At check-in, we were greeted as Platinum Elite members and the staff went above and beyond to make sure we received Platinum benefits. There is a charge for valet parking, but the cost was a bargain, for the service. We ordered room service for dinner, for which there is an additional charge, but it was well worth it, because - again -we had exceptional service. Food was very good for dinner and even better, for breakfast. Our room was very clean, with soft beds. It was more quiet than we had anticipated, but that may be because Beale Street is actually about a block away. Hotel is in a great location, right across the street from Fedex Forum and the Memphis Rock & Soul Museum. Easy drive to Graceland. Also, there are many great restaurants within 1 to 2 miles of this hotel. We will definitely keep this hotel ”on the radar” for a future visit !

我們想住在靠近格雷斯蘭的酒店。我們看到這家酒店有去往那裡的班車。我們也想擴大我們在Graceland的經驗，這家酒店已交付！他們可以選擇在酒店代客停車或自助停車。代客和侍者以及酒店的所有工作人員都很友好，快樂，樂於助人，竭盡所能確保您得到照顧。當他把行李帶到我們房間時，我們的侍者向我們展示了情況。當我們的鑰匙失效時，他立即處理了。在大廳裏，他們播放着貓王音樂，晚上有個人在酒吧裏表演音樂。他們在劇院裏每天晚上看貓王電影。埃爾維斯的氛圍和裝飾讓人嘆為觀止，這真的是獨一無二的！ 房間很棒！床很舒服。淋浴是花灑頭和普通頭，可以一起使用也可以分開使用；水壓和溫度都完美！毛巾和房間裏的麪巾紙一樣柔軟。我唯一的抱怨是廁紙衹有一層。 一天晚上，當我們在那裡時，他們在後院裏忙得不可開交。 免費班車將我們直接帶到了Graceland，接了我們並將我們帶回了酒店。還有其他幾班車（機場和去比爾街的班車），但我們不需要。 我們沒有在酒店吃飯，所以我們不能在這方面作出承諾。 如果您要去格雷斯蘭，您將真的在這家酒店住得愉快。 注意：這裡有度假費和停車費，因此請相應計劃。