墨爾本里亞託洲際飯店的評論

酒店是一棟歷史建築改造的，很好地保留了原來的建築風格。位置很方便，去附近商圈走路都不算遠，晚上還可以步行到河邊散散步。房間總體來説中規中矩，衞生不錯，乾淨整潔，浴室相對比較老，花灑出水量一般，洗澡體驗相對其他方面算是一般的。

洲際酒店的街道很安全，而且酒店樓內古色古香很有特色。本來定的是IHG 的另外一個酒店，結果國慶期間那個酒店擅自超售，聯繫攜程客服之後客服快速幫我們更換到洲際酒店，當時是凌晨3點鐘，給客服點贊！

The hotel was well-located and the staff were friendly, so overall we had a pleasant stay. However, there were a few disappointing points. We booked a family room for six people for three nights, but we were actually given adjacent connecting rooms. Also, the connecting room's key was not unlocked, so we had to ask someone to open it for us after we entered. Amenities were not provided for the number of guests, so we had to ask for more. No extra water or other amenities were provided on the second or third night, and trash had not been disposed of.

酒店房間寬敞，乾淨整潔，大堂復古典雅，早餐品種豐富，味道不錯，酒店離南十字星樞紐很近，交通便利，到cbd步行即可，值得再次入住。

前台小哥哥很好，主動幫我更換更高樓層，以及詢問我的飛機時間並安排延遲到兩點退房。 俱樂部酒廊總體還可以，除了第一天入住時候的一個酒廊女服務員有點不耐煩，叫她就眉頭一皺，因為我們是亞洲人？對外國白人就態度非常好。區別對待。

酒店位置很好、周邊環境商業氣氛濃厚，外觀很有年代感，非常有情調，早餐豐盛，品質高，前台服務熱情，唯一不足的是設施太過陳舊，洗漱用品、浴巾、毛巾、拖鞋、吹風機不是太廉價就是太有年代感，與洲際酒店的身份不符，可以考慮換換了。房間壁櫃居然打不開，裏面的拖鞋、吹風機拿不出，如果不是強烈要求不知洗了澡怎麼吹頭！

這家位置還行，主要考慮到雙床是1.4米，早飯偏西式，感覺有歷史的一家酒店，整體裝修風格不錯，走到city中心還是比較近

房間小，兩人行李箱放的很擁擠，被子就是那種兩層布中間一個毯子的那種，很是省事兒，住了兩天，每天牙刷就放一個，第一晚還沒有浴巾，第一天早上七點多竟然有人按門鈴然後直接刷卡開門，幸虧我們把門後的鏈條鎖上了，不知道是保潔還是什麼人，然後關了門就走了……酒店前兩天説要和我溝通這事兒，到現在也沒有郵件

我們在這裡一共住了三個晚上。飯店是由一棟可追溯至19世紀90年代的歷史建築改建而成。我們很享受在Alluvial餐廳享用的包含住宿費的早餐，氛圍非常迷人。我們入住的經典大床房非常寬敞，考慮到它位於墨爾本一區。從飯店步行即可到達墨爾本市內的許多景點，我們甚至可以在炎熱的夏日陽光明媚的日子裡，在計劃的城市徒步之旅中在房間裡休息片刻。 浴室提供我們喜歡的Byredo洗浴用品。然而，飯店的裝潢略顯陳舊，需要翻新，而且我們對員工的服務水準不滿意。例如，電話免持功能無法正常工作；根據飯店的說法，保險箱“正在更換中”，也無法使用；撥打“即時服務”尋求幫助的電話鈴聲通常需要超過5秒鐘才會響起，尤其是在夜間。我們入住期間，甚至有一天早上還誤報了火災警報。我懷疑這家酒店是否符合洲際酒店或五星級酒店的標準。 如果您考慮入住此飯店的此類房型，請注意，由於窗戶是固定的，且面向走廊，因此房間 1. 沒有自然陽光；2. 沒有新鮮空氣；3. 如果您希望保持私密，則需要一直拉上窗簾。另外要注意的是，洗完澡後浴室的地板非常滑，如果您穿著房間裡提供的一次性拖鞋，我什至會稱之為“死亡陷阱”，因為即使是成年人也很容易在浴室地板上滑倒。

The breakfast was probably the worst I had in a 5-star hotel. The variety was limited and the quality was bad, e.g. only 3 kinds of fresh fruits and the water melon looked pale. The bathroom was big but the shower place was so tiny. I tried to use the top shelf of the wardrobe. Luckily I used my hand to test if there was any dust. The dust flied right into my eyes when I used my hand to feel the cleaniness! The heat was so insufficient. Their house keeping staff was poor trained. I asked not to clean my room by hanging a sign on the room and turning on the Do the Disturb light. To my surprise, I went back to the room in the afternoon. The staff came in the room. Drew open the curtain. Turned off the Do not disturb. Did not do any cleaning but left me a note that they already cleaned my room according to the instructions! The hotel was also poor in maintenance. I finished breakfast (in the basement) and tried to go back to the room by the lift. The lift came but could not close the door. There was also a staff there and she advised me to take the steps to ground floor. I went to ground floor and only found another lift was out of service. They only had 3 lifts going to the rooms. Beisdes the location which is very central, I cannot thnk of anything to appreciate the experience.

酒店位置很好，就在city中心地段。早餐特別好！超讚！ 酒店設計設計一流 ，有歷史感！服務很棒！房間還可以，設施再智能化一點就更好。

房間整體不錯。退房時圍巾漏在房間裏了。發郵件讓幫忙找一下，回覆説沒有。按理説這樣檔次的酒店不應該發生這樣的情況哈。

要感謝一下前台小哥，幫忙解決了不少問題，這個酒店裝修得很別緻，作為19世紀的倉庫能改造成這樣也是非常不容易的

酒店內部環境好，位置方便，房間設施偏老舊但可接受，服務中規中矩沒有什麼特別的。