85 評價
睡帽plus金沙飯店
卡勒姆唐斯|距離Darnley Reserve2.2km
Our booking experience was professional and helpful. A new, young staff member was fantastic when we booked. Upon arrival we were greeted by two reception staff, one senior who was training another new staff member. The appearance was friendly, the senior staff member stating it was unusual that we had provided our PO Box address, proceeding to ask for a Drivers Licence while she recorded our residential address, without our approval. We were also asked to provide our debit card, despite the room cost being paud in full, in advance. We were informed that an additional $100 would be deducted from our account, despite explaining this would affect our travel budget. We were informed it is ”policy”. The senior staff member proceeded to say that we would get the funds returned about 3/4 days following our checkout and stated that she would get around to processing it the day after we checked out! When we requested a slightly later check out it was a hard ”No” from the senior reception staff member, who frankly had a personality not suited to friendly customer greeting guest services. The room however was lovely. Dinner staff in the function room were friendly and helpful.
滿意
27 評價