夏洛特馬修斯萬豪萬怡飯店(Courtyard Charlotte Matthews)

Good👍

The staff at the hotel was exceptional. On our first night the power was out for approx 5 hours. We were at the bar having dinner when it happened. One light shone down on the bar. Monique was our bartender and did an excellent job of interacting with the 7 of us seated there. We were all of different ethnicities and walks of life. She led us in many conversations about life, caring for each other and the state of our world. It was a wonderful example of humanity at its best.

Nice hotel with great amenities. Clean and housekeeping knocked daily for anything we might need. The staff was always nice and greeted everyone with a smile. Location was great for a weekend football tournament at the local Sportsplex.

Hotel had a very unpleasant smell in the main hall and the room wasn't very clean (had a large chunk of fingernail on the bathroom counter - ugh). Overall, the facility is worn and a little dingy. On the plus side, all of the employees we encountered were great and went out of their way to be friendly.

Kenyatta at the front desk is awesome. What a delightful person. Will keep coming back for the great service and clean quiet rooms.

The staff is extremely friendly and helpful. The overall state of the hotel is good. The rooms was perfect. And it is very convenient to many things! During our stay they were out of some staples in the restaurant. We were on the first floor and had to walk by the fitness center. The odor was strong and the hallway smelled like a house school locker room after a football game.

Was dissatisfied with TV channels, only choices were sports channels, no movie, local news or HBO even. No coffee available in the lobby, unless you buy it from bistro?! At $125 + a night, there should be complimentary coffee in the lounge during morning hours.

I definitely will be staying here when I travel each month to Matthews. The staff was great from the warm smiles, to giving us recommendations on food and directions to where I needed to go.