JW萬豪馬克島海灘度假村(JW Marriott Marco Island Beach Resort)

Just recently stayed at JWMarriot at Marco Island. (March 12-15) Reserved two rooms that were supposed to be Kings with pullout bed. When we arrived and checked in we had two king rooms with no pullout bed. We had our grandchildren with us and we needed the pullout beds. Hotel agreed to provide roll out bed but very uncomfortable and not what we paid for. I have requested a refund

Friendly and incredibly kind staff. Food choices were excellent. Proximity to the beach is unbeatable! The pools were beautiful. I would suggest more serving staff around the pool. It took quite a while to order something.

The place was very good until the night time when we find out that the shower was leaking water to the outside causing one of my daughters to fell on the floor, my wife found and kill a cucaracha into the room (10th floor) and the A/C was never able to cool the room enough so we can sleep comfortable! Oh mattress on our bed super hard for our like and wood outside of the shower getting rotten apparently from the water spilling out whish I assume is being happening for a while! We ended up packing our stuff and driving back home so we could sleep that night. Lockley for us we live in close by! If you want to go and enjoy the hotel amenities is ok but definitely not to stay! To costly for the quality!

We had worst room in entire hotel/resort. Our “tropical” view room was a view of a forgotten and neglected area of the property with trash everywhere. Not a valid description given on website. Not a good JW Marriott experience

Resort style property with very limited food options and seats. All restaurants require 2 days advance reservation or you'd find no space. Beware of the ARIOS restaurant.

The rooms were clean and well kept. Beds were comfortable and access with wrist bands was an excellent idea. Room was the farthest from the elevator and both of us are in their mid 70's. Parking even by us cost $35/day. No packages for a complimentary breakfast were provided. Instead, we paid $35 per person (2) each morning buffet. The restaurants menus did not have many good selections. T For the price of the rooms we expected much better food options at the 5 plus restaurants.

El hotel muy lindo. El servicio regular, les falta personal para atender a tanta gente. Pocas asoleadoras para la capacidad del hotel.

Very disappointed. Numerous issues including no housekeeping, very limited hot water, dirty room, took 3 trips to front desk to get pillows. Will not return. No where near the money….

We just returned from a week stay at the JW Marriott in Marco Island and while the property itself is beautiful and the location is good, I don't feel it's worth the $997/night price. Our room was cleaned once during our week stay without me having to call to request service. It's supposed to be cleaned daily and it's frustrating when you return from the beach/pool at the end of the day to shower for dinner only to find your room is not clean and you have no clean towels for bathing. On our last day there I called 3 times to request housekeeping services. At 11pm at night they told me there was no one available to clean our room. Aside from that, the rooms just aren't clean, as you would expect from a 4 star resort. We had to ask them to change the air filter in our room because it was visibly filthy and all four of us felt sick whenever we were in the room. The service is very disappointing, to say the least. Every time we've had to call the front desk for questions, we get wrong information. We stayed for a week and there wasn't a single hook in our room to hang up wet towels or swimsuits. Be aware that if you have any packages delivered here, the hotel charges you a handling fee based on weight. We were not advised of this and never encountered this at other hotels before. I would suggest booking kids activities in advance, as many of them were booked up even before we arrived. If you're looking for a luxury hotel, this is NOT it. It just has the luxury hotel price tag.