住宿方回覆: 尊敬的EveG女士:非常感谢您的精彩点评,也感谢您首次选择入住峇峇屋酒店!我们很高兴得知您喜欢我们宽敞洁净的客房,以及独具特色的娘惹风格装饰,这些都体现了真正的峇峇屋的魅力和传统。我们优越的地理位置让您能够轻松前往鸡场街,品尝当地美食,体验马六甲丰富的文化和风味,这让我们倍感欣慰。您的赞美之词对我们意义非凡,我们也十分高兴您计划再次光临。期待您的再次光临,为您带来又一次难忘的入住体验!此致,敬礼!Michelle Hong 宾客体验经理
住宿方回覆: 尊敬的Phui女士:感謝您詳盡的回饋!我們很高興得知您對我們的服務、乾淨的客房,尤其是配備棋牌遊戲的圖書館感到滿意。我們感謝您對毛巾清潔度、停車位有限以及隔音效果的坦誠意見。請放心,我們將改進這些問題,以提升賓客體驗。我們期待您下次光臨,享受更美好的住宿體驗!此致,Michelle Hong 賓客體驗經理
住宿方回覆: 尊敬的克萊門特先生:非常感謝您熱情周到的評價。我們很高興得知您在我們酒店度過了愉快的時光,並對我們歷史建築的魅力和客房的舒適度都表示讚賞。得知我們位於舊城區中心的優越位置以及我們團隊的優質服務讓您的入住體驗更加難忘,我們深感榮幸。您的推薦對我們意義非凡。我們期待您的再次光臨!此致,敬禮! Michelle Hong 賓客體驗經理
住宿方回覆: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our beautiful hotel environment spacious and well equipped room and the little touches like slippers and moisturizer. Your recommendation means a lot to us and we look forward to welcoming you back to Baba House Melaka soon!Warm regards,Michelle HongGuest Experience Manager
住宿方回覆: 尊敬的肖女士:非常感謝您抽出寶貴時間與我們分享您的詳細回饋。我們很高興聽到您入住愉快,並讚賞我們的服務、獨特的裝飾和便利的地理位置。很高興得知我們的前台團隊給您留下了積極的印象,即使沒有窗戶,您仍然覺得房間寬敞舒適。同時,對於因盥洗用品過時和入口附近噪音造成的不便,我們深表歉意。您的意見非常寶貴,我們已將其告知我們的管理團隊,我們致力於在需要的地方進行改進,以提升賓客的體驗。我們非常感謝您的善意評價,尤其是您對我們服務的讚美—這對我們來說意義重大。我們希望很快能再次歡迎您光臨,享受更美好的住宿體驗。此致,Michelle Hong 賓客體驗經理
住宿方回覆: 尊敬的愛德華先生,感謝您再次光臨,並抽出寶貴時間分享您的入住體驗!我們很高興得知您對我們便利的地理位置、充滿文化底蘊的設計以及迎賓飲料等貼心服務感到滿意。同時,我們也欣慰得知健身房設施符合您的期望。我們理解週末可能會比較繁忙,非常感謝您的耐心等待。您對早餐的評價非常有幫助,我們一直在努力改進,您的回饋一定會轉達給我們的廚師團隊。我們期待著您的再次光臨,或許您可以選擇一個更安靜的時段,享受更輕鬆愜意的住宿體驗!此致,敬禮! Michelle Hong 賓客體驗經理
住宿方回覆: 尊敬的權女士:非常感謝您的讚美之詞,也感謝您選擇我們酒店作為您父母的下榻之處。我們很高興得知他們喜歡飯店的優美環境,我們的團隊能夠順利滿足您的需求。您的滿意是我們最重要的目標,能夠給您留下良好的印象總是讓我們感到欣慰。我們衷心感謝您的支持,並期待您或您的家人下次光臨馬六甲時再次入住!此致,敬禮! Michelle Hong 賓客體驗經理
住宿方回覆: 尊敬的Vivi84,非常感謝您友善的評價和選擇入住我們飯店。我們很高興聽到您度過了一個愉快的周末,並享受了我們靠近雞場街的便利位置。我們非常感謝您對房間清潔度的回饋,我們一定會仔細檢查灰塵和床單顏色,以確保為未來的客人提供更好的體驗。我們也很高興得知您對我們的停車位感到安心,我們也理解您對停車位有限的回饋。我們的團隊,尤其是早餐工作人員,非常高興聽到您的好評。我們的努力得到認可,這對我們來說意義重大。我們期待很快再次歡迎您回來。再次感謝您的支持!此致,Michelle Hong 賓客體驗經理
訪客用戶
大型豪華特大床房 (Bilek Ruellia King)
入住於 2025 年 6 月
夫妻/情侶出遊
1 則評論
9.5/10
極佳
發布於 2025 年 7 月 14 日
Pleasant Stay at Baba Hotel Malacca (Level 2 Room)
This wasn’t my first time staying at Baba Hotel Malacca, and overall, it was another pleasant experience.
We were assigned a room on Level 2. The room size was decent for two people, with a comfortable bed that provided a good night’s rest. There was no weird smell in the room, and the towels were fresh and pleasantly fragrant, which I really appreciated.
The bathroom had strong water pressure and no drainage issues, which is often overlooked but makes a difference. However, the basin water flow was a bit slow, and I feel the bathroom could benefit from a proper ventilation fan. Also, cleanliness between the tiles could be improved for a better overall feel.
One noticeable improvement during this visit was the internet speed, which was better than before—perhaps due to a different room location within the hotel.
That said, noise insulation could still be improved, as sounds from the corridor or neighboring rooms were occasionally audible.
A special mention to the FOM/DM, who was very friendly and attentive—really made us feel welcome. The same goes for the other staff members, who were equally warm and helpful throughout our stay.
All in all, it’s a comfortable and convenient place to stay in Malacca, and I wouldn’t hesitate to come back again.
翻譯
住宿方回覆: Dear Mr. Keith Lim,Thank you so much for choosing Baba Hotel Malacca once again and for taking the time to share such a well rounded review of your recent stay with us.We’re truly pleased to hear that your experience was once again a pleasant one from the comfort of your room and the fresh towels to the strong water pressure and improved internet speed. It's wonderful to know that these small touches contributed to a restful and enjoyable stay.We also appreciate your constructive feedback regarding the basin flow, bathroom ventilation, and tile cleanliness. Your comments are extremely helpful, and we’ve shared them with our maintenance and housekeeping teams for further attention and improvement. Noise insulation is something we are aware of, and we are continually exploring ways to enhance guest comfort in this regard.A special thank you for acknowledging our Front Office Manager and Duty Manager and team. We're delighted they made you feel so welcome your kind words will certainly be passed along to them.We look forward to welcoming you back to Baba Hotel Malacca on your next visit. Thank you once again for your trust and loyalty.Warm regards,Michelle HongGuest Experience Manager
住宿方回覆: 尊敬的宣偉馬女士,感謝您的好評!我們很高興您喜歡我們便利的地理位置,並且覺得可以輕鬆遊覽附近的景點。很高興聽到我們的清潔、環境和友善的服務符合您的期望,我們的中文前台也讓我們的溝通更加順暢。我們非常感謝您的支持,並希望再次歡迎您舒適地入住!此致,Michelle Hong 賓客體驗經理
MTXL
大型豪華雙床房 (Bilek Ruellia Twin)
入住於 2025 年 5 月
夫妻/情侶出遊
12 則評論
5.0/10
發布於 2025 年 6 月 25 日
Stayed here for 2 nights from Monday to Wednesday and we won't be staying here again. Parking space was extremely limited. The ratio to the rooms were completely off. Less than 20 lots available in a hotel with so many rooms and we had to park in the streets. Noise insulation was extremely poor. We could hear the big groups talking loudly as they took photos at the photo wall. Staffs doing maintenance work in the morning were talking loudly in the morning outside our room, banging doors and slamming things. Other noise include dragging the chairs, foot steps in the room above ours, motorbikes at night and in the early morning. The room was also dusty and there was a layer of dust on the TV screen and on surfaces. Towels were old, grey in colour from years of using and should have been changed. Toiletries like body wash, shampoo and conditioner was only enough for one person that we ended up buying our own. It is a beautiful hotel but at $170 a night with breakfast, I'll choose to stay at Liu Men which is much better in value, quieter and has ample parking space.
翻譯
住宿方回覆: Dear MTXL,Thank you for taking the time to share your honest and detailed feedback. We're truly sorry to hear that your recent stay did not meet expectations, especially in areas as important as cleanliness, noise levels, parking availability, and overall comfort.We sincerely apologize for the inconveniences you experienced from limited parking and poor sound insulation to the housekeeping and maintenance issues you mentioned. Your comments have been shared with the respective teams for immediate review and improvement, as this is certainly not the level of experience we aim to provide.We’re also sorry to hear that the condition of the towels and the limited toiletries fell short. Your observations are valid, and we appreciate your suggestion, which gives us an opportunity to improve the details that matter most to our guests.We value your feedback greatly, and while we’re disappointed we didn’t deliver the experience you expected, we do hope you might consider giving us another chance in the future after we’ve had time to address these areas.Regards,Michelle HongGuest Relations Manager
住宿方回覆: 尊敬的 MTXL,感謝您抽出時間與我們分享您近期的入住體驗。得知您的入住體驗未能達到預期,且部分方面令人失望,我們深感抱歉。我們理解您對停車位有限以及入住期間的噪音幹擾感到沮喪。對於隔音效果不佳以及其他客人和內部維護工作造成的干擾,我們深表歉意。您的舒適和休息對我們至關重要,我們很遺憾未能提供您期望的安靜、放鬆的環境。此外,我們對您房間的清潔度以及毛巾和便利設施的狀況感到擔憂。這不符合我們一貫的標準,我們將立即與客房服務團隊處理這些問題。雖然我們很高興您覺得飯店的設計很漂亮,但我們也深知整體價值和客人的舒適度同樣重要。您的比較和誠實回饋將與我們的管理團隊分享,以檢視我們需要改進的地方。我們非常感謝您的寶貴意見,也很遺憾失去了再次歡迎您入住的機會。如果您以後重新考慮,我們將非常感激有機會為您提供更好的體驗。誠摯的問候,Michelle Hong 賓客體驗經理