Very poor customer service. The staff seem unaware of their own services — they didn’t even know about the shuttle service or its pick-up and drop-off points. I had to call every day just to get the room cleaned and request basic amenities. Upon check-in, I had to find a porter myself because the reception staff neither knew nor bothered to help. The same happened at checkout — the porter left the luggage in the luggage room, and when the driver arrived, no staff was available to load it into the van, so I had to do it myself while other staff just watched.
The room itself was disappointing: fridge not working, bad sewage smell, dirty carpet, and unclean floors. Overall, this hotel is very average for the price paid, with extremely poor service. At the same price point, you can definitely find much better options.
翻譯
HMSyah
高級特大床房
入住於 2025 年 5 月
夫妻/情侶出遊
7 則評論
9.5/10
極佳
發布於 2025 年 6 月 19 日
My one king bed room has been upgraded to suite wirhout any additional charges. When we talk about suite, of course everything inside the room will be better than the normal deluxe room. But the most lovely part I cherished a lot is the view which direct to Masjidil Haram. The best part is that there is a direct speaker to the room from Masjidil Haram which you can follow for prayer. Furthermore, there is a shuttle bus operated 24hours to and from Masjidil Haram. Overall, this hotel is superb...
翻譯
Rizki
高級特大床房
入住於 2025 年 5 月
夫妻/情侶出遊
2 則評論
10/10
超棒
發布於 2025 年 6 月 18 日
Our stay was amazing and we really enjoyed the room. It's around 5 minutes walking to the gate 79 of masjid Al-Haram. They even have a shuttle car if you feel lazy to walk😄.
Special thanks to the lady in the receptionist named Afrah. She was so kind and helpful.
翻譯
訪客用戶
高級特大床房
入住於 2025 年 7 月
獨自出遊
1 則評論
10/10
超棒
發布於 2025 年 8 月 18 日
It was one of my best hotel experiences in Mekkah. Close to Haram. Fully recommend.
翻譯
Halima Rahman
高級特大床房
入住於 2025 年 6 月
家庭出遊
1 則評論
10/10
超棒
發布於 2025 年 7 月 20 日
Absolutely love this hotel it’s my second time staying there with my family, for my visit to Makkah I’ll only use this hotel
翻譯
訪客用戶
高級客房, 客房, 4 張單人床, 城市景觀
入住於 2025 年 2 月
家庭出遊
3 則評論
9.5/10
極佳
發布於 2025 年 4 月 1 日
Pelayanan check in yg cepat, pembersihan kamar saudara mahdi yg cekatan dan ramah bgt kepada tamu serta musholla di lt.3 yang nyaman mobil golf dan shuttel yg ramah dan slalu ada disaat dibutuhkan ke masjidil haram. Sungguh jika ke makkah lagi kami akan menginap lagi disini
翻譯
Amanda A Atan
高級特大床房
入住於 2025 年 5 月
商務出差
40 則評論
10/10
超棒
發布於 2025 年 7 月 25 日
Great service . Easy to access to Haram with the shuttle service provided. .
I have got the room right in front of Haram view .
翻譯
Samirah a
高級間 - 客房 - 2張單人床 - 城市景觀
入住於 2025 年 2 月
夫妻/情侶出遊
2 則評論
9.0/10
滿意
發布於 2025 年 3 月 21 日
Location was really good there is a buggy and mini bus service on regular so you don’t have to wait to long. Only thing I was disappointed with is the view I was told city view I was given the view of a wall of a building next to us. Apart from that everything else was good!