麥加塔樓艾美飯店

A terrible stay from beginning to end. Saying check-in process was chaotic would be an understatement. It took nearly an hour. With no coordination or explanation from hotel staff, obviously no real queueing was taking place either which caused arguments. We had the unpleasant delight of dealing with Abdullah Magrabi who was one of the check in staff, who was quick to snap that he was "tired and hungry" when I was trying to get the correct room which we had already booked and paid for. When I asked to speak to the duty manager he became more enflamed and replied "go and talk to him, tell him who I am". Not the best experience to begin our stay and definitely not friendly customer service for guests. Following on from this, the hotel refused to give us the room which we had booked and said their system showed something else. The room provided was cluttered, untidy and clearly not up to standard. This was messaged through to trip.com chat agents who tried to work on the problem from their side. Cue another trip down to wait inordinately for the duty manager. Again sitting patiently at his desk didn't stop a number of people jumping the queue in front of us to speak to him first. He did eventually manage to get us the room we had booked ( thank you Mohammed Syeed), but this was 3 hours after arriving at the hotel, and after a 5 hour drive too. Again, the room type may have been correct but it was nothing at all like what the advertised pictures on the site showed. By this point we had resigned ourselves to just getting on with it. The room was terribly outdated. Televisions looked like those from a previous century, with no clear channels, just a lot of grey and white dots littering the screen. The little kitchenette area was dilapidated and in need of refurbishment. Bed frames, mattresses, bedding were also due a badly needed upgrade. It really does make you wonder how and why they are charging eye watering prices for stays. It would be remiss of me to leave a review without at least one positive point. That would be the shuttle service to the Haram. Physically the shortest and quickest hotel shuttle service due to its location. Would we stay here again? A resounding no.

كل شي ممتاز بصراحة ومبهر وتعامل راقي وعلى مستوى عالي من المهنية من قبل طاقم الفندق خصوصا سعود كريم وحسين محمد ونواف نور وعلي دل ..لهم الشكر

We faced the issues during check in at the beginning. Got to hassle quite a bit to get things sorted. The way staffs are dealing with issues need to be improved tho. The location is great at the fair price. Overall, we are satisfied.

Hotel's room was great,big and spacious. Has many lifts for each tower so the queue lini was managed. The only deficiency was checkin process, need waiting more than 1hr to be given the keycard and no room cleaning, you have to ask and call several times for cleaning. During Jan is the peak season of umra, expect waiting line at kuday bus station to hotel around 30-40mins

الفندق ممتاز وهادئ وجميل وسعره مناسب جدا  الملاحظة الوحيدة فقط  هي سوء جودة المراتب السريرية حيث انها طرية ولينة للغاية والوسائد ليست بالمريحة وليست بالنوع الجيد للنوم وعدم تجهيز المطبخ الا بميكرويف وثلاجة وغلاية دون بقية الاواني

Kamar sangat luas, bersih dengan fasilitas yang lengkap ada microwave nya juga, kami berada di tower 5 dan sangat nyaman. Staff nya ramah dan informatif. Untuk jaraknya mungkin ga terlalu menjadi kendala karna ada suttle bus setiap saat, mungkin agar ditingkatkan lagi terkait kesediaan stulle bus pada hari jum'at karna sangat penuh dan rame, overall memuaskan, terima kasih. The room is very spacious, clean with complete facilities, there is also a microwave, we are in tower 5 and very comfortable. The staff is friendly and informative. For the distance, it may not be too much of an obstacle because there is a shuttle bus at all times, maybe to be improved again regarding the availability of shuttle buses on Fridays because they are very full and crowded, overall satisfactory, thank you.