麥加皇宮萊佛士飯店

Hotel Review: Raffles Makkah Palace My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable. From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards. A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated. One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care. The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort. Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate. Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions. The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience. Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.

Our favourite place to stay in Makkah - cannot fault the establishment in their services. Special thanks to Fahad (who assists with room services) who looked after us very well

其他地方的萊佛士酒店標準要高得多。我們住在麥加的套房很舊，需要翻新。浴室瓷磚、地板和淋浴需要翻新和更換。牆壁可以做一些清新，因為它們在許多地方都有標記。可以在套房周圍進行更好的除塵 - 踢腳板，燈等上有灰塵。窗簾好像從未洗過並且有污漬/標記。我們報告了廁所區域浴室風扇噪音的問題，但這沒有得到解決。對於我們支付的高價，我們希望套房的狀況要好得多。我丈夫和我很生氣，因為套房沒有達到我們訪問過的其他國家的抽獎活動。

The hotel is awesome, so close to the Haram. The staff was good

Très bien situé.

非常乾淨的飯店，靠近Haram，鐘樓有很多食物選擇