Courtyard Makkah

Good new hotel not so far from Haram. It is about 1km from. The service was great and the facilities is new. Shuttle bus available 24/7 and always available + efficient. Good price for a 5 star hotel in peak season. Got room with Makkah city view, clock tower and can see LMT hotel in distance. Will recommend to my friends and family and will stay again. Great hospitality, great hotel and services.

The bus service is very poor and does not adhere to the provided schedule. During prayer times, the buses remain halted for over 45 minutes. Upon returning to the Haram, the receptionist explained that buses are not permitted to operate outside the bus stand during prayer times. However, no proper bus schedule was provided to clarify this. Additionally, during our 3-day stay, the buffet breakfast offered almost the same items every day, showing little variety.

الفندق رائع وشكل جميل ونظيف لكن الموقع يبعد قليلاً من الحرم المكي

Before the conclusion I will explain my situation. We arrived from Canada very tired. It took them hours to registered us. The woman in the front desk made a great gesture she offered us to upgrade to the « disability »room. The room was spacious. During all our stay the cleaning was not been done. Consequently, due to the dust, I had an asthma crisis and bronchitis. I asked several times to clean the house but, nothing has changed. At the end we shorten our stay from 10 to 6 days. We asked to be refund but it was refused. I choose Marriot hotel but I think even those names have no sense anymore,we are just numbers. No customer service anymore. It is sad knowing the amount of money that coast this travel .