馬德里硬石飯店的評論

住宿方回覆: Dear Super Star,Thank you very much for choosing Hard Rock Hotel Madrid and for taking the time to share your experience.We are delighted to know that you enjoyed our location, the musical atmosphere of the hotel, and the authenticity of our food offerings. We are also glad to hear that you found your room comfortable and peaceful.Our main goal is to ensure that every stay becomes a memorable experience, and your kind words truly encourage us to keep giving our best.We look forward to welcoming you back very soon.Kind regards,Star Service

住宿方回覆: 尊敬的Super Star，非常感謝您選擇我們，並分享如此詳盡且積極的入住體驗。我們很高興得知我們的服務超出了您的預期，您和您的侄女也非常享受在馬德里Hard Rock酒店的住宿體驗。很高興您對我們的設計、舒適的客房、優越的地理位置以及RT60露台和泳池等空間給予了高度評價，我們致力於為所有賓客打造一個特別的休憩之所。您對客房部和前台團隊的認可尤其令我們感動，他們每天都在用心服務，努力為賓客打造難忘的入住體驗。您的評價是整個團隊辛勤工作的最佳獎勵。我們期待很快再次歡迎您，讓您再次擁有新的體驗。此致，星級服務

住宿方回覆: 尊敬的賓客，感謝您與我們分享您的入住體驗。得知您的部分體驗不盡人意，我們深感抱歉。我們瞭解抵達時搬運行李的不便，並對由此給您帶來的任何不便深表歉意。雖然主入口需要走樓梯，但我們的第二個入口距離主入口僅幾公尺之遙，設有電梯。我們的團隊隨時樂意為您提供行李搬運或其他任何協助，請隨時與我們聯繫。關於房間空調帶給您的不適，我們深感抱歉，並感謝您提出寶貴意見。我們已將您的回饋轉達給相關團隊，以便他們評估可能的改進方案。再次感謝您幫助我們改善服務，我們期待未來有機會再次歡迎您的光臨。此致，星級服務團隊

住宿方回覆: 尊敬的客人，非常感謝您給我們留下如此精彩的評價！我們很高興得知我們的位置方便您的出行，並且您發現無論乘坐火車、出租車還是步行都可以輕鬆地遊覽馬德里。我們也很高興聽到您喜歡附近的餐飲選擇以及我們自己的餐廳和客房服務。我們特別高興地得知您的房間寬敞、舒適、一塵不染——正如它應該的那樣！我們期待您再次入住，享受美好的住宿體驗。此致，星級服務

住宿方回覆: 尊敬的客人，非常感謝您提供的精彩回饋！我們非常榮幸能夠成為您第一次入住硬石酒店的體驗，並且我們很高興得知它超出了您的預期。很高興聽到您喜歡我們獨特的設計、配有強力花灑淋浴的寬敞浴室以及舒適的床。我們也很高興您喜歡我們設施的香味和感覺，我們精心挑選它們以提升您的住宿體驗。我們很高興您在 3 晚的住宿期間感到舒適，並且您發現這次體驗非常超值。我們迫不及待歡迎您再次光臨馬德里，享受更多難忘的時光。此致，星級服務

住宿方回覆: 親愛的賓客，希望您在馬德里住得愉快。非常感謝您選擇馬德里硬石酒店並抽出時間分享您的回饋。我們很高興得知您對我們的早餐、設施和服務表示讚賞。對於您在客房內遇到的噪音和通風問題，我們深感抱歉。您的回饋已提交給我們的維護和營運團隊，以便我們進行審核並在必要時採取糾正措施。我們希望未來有機會再次歡迎您光臨。此致，星級服務

住宿方回覆: Dear Guest,Thank you for sharing your feedback with us! We're delighted to hear that you appreciated our convenient location, the nearby amenities, and especially our attentive service and WhatsApp communication — we love staying connected with our guests in the most convenient way possible.We also appreciate your honest comment about the room layout. We understand that comfort is key, and we’ll take your feedback into account as we continue working to improve our guests’ experience.We hope to have the opportunity to welcome you back for an even better stay next time!Best regards,Star Service

住宿方回覆: 親愛的賓客，非常感謝您分享如此詳盡的入住體驗。我們很高興得知您喜歡升級後的房間，並覺得它寬敞、時尚、舒適。我們也很高興您也對我們客房內的娛樂設施表示讚賞，包括唱機和吉他服務，這些都真正體現了我們品牌的精神。我們很高興我們的位置方便您的入住，方便前往阿托查火車站、主要博物館和附近熱鬧的街區。希望您在這座城市過得愉快，並期待未來再次歡迎您，讓您體驗我們的泳池、酒吧和餐廳。此致，星級服務

住宿方回覆: Dear guest,Thank you so much for choosing Hard Rock Hotel Madrid for your short stay, and for sharing such a wonderful review.We’re thrilled to know that everything met your expectations, from the comfort of your room and the design of our facilities, to the gym and the outdoor spaces. But above all, it means the world to us that the service from our team stood out as the highlight of your stay. Your kind words are the best reward we could receive!We’ll make sure to share your comments with the entire team, and we hope to welcome you back very soon for another fantastic experience.Kind regards,Star Service

住宿方回覆: Dear Guest,Thank you very much for your kind review! We're thrilled to hear that you enjoyed your stay with us, from the comfort of your room and the attention of our front desk team, to the rich breakfast and the convenience of our location.As part of the Hard Rock brand, we strive to offer not only quality design and facilities, but also a truly memorable experience, and we’re glad that this came through during your visit.We look forward to welcoming you back for another rockin' stay in Madrid!Best regards,Star Service

住宿方回覆: Dear guest, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We are pleased to know that the attention from the staff as well as our breakfast, the size and cleanliness of the rooms met your expectations. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service

住宿方回覆: Dear Mr. Lemon, Thank you for taking your time to evaluate yoru stay at Hard Rock Hotel Madrid. We are pleased to know that the location of the hotel, our closeness to Atocha, and the cleanliness and comfort of the room made your stray a memorable one. It was a pleasure to have you as a guest. We hope to welcome you again soon!Kind regards, Star Service

住宿方回覆: Dear Super Star,We hope that you could enjoy your stay in the city.We are truly sorry to read that your experience did not meet your expectations. Your comments regarding the noise, cleanliness, and transportation have been carefully noted and shared with the relevant departments to ensure improvements are made.Please know that this is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused.We hope to have the opportunity to welcome you back in the future and offer you a much better experience.Kind regards,Star Service

住宿方回覆: Dear Rock Star,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a detailed and positive review. Our main goal is to make your stay a memorable experience, and we are glad to know that we achieved this during your visit. We're especially happy to hear that our team was helpful and accommodating throughout your stay, we’ll make sure to pass on your kind words to Alejandro, Alberto, and Adrián. Recognition like yours is truly appreciated and keeps us motivated to keep rocking every day!It’s great to know that you enjoyed both of our bars — in the lobby and on the rooftop — and that you found the drinks to your liking. We're also happy that your room was comfortable and cleaned daily, as cleanliness and guest comfort are top priorities for us.We take note of your comment about the sink being outside the bathroom, our rooms are designed with an open-plan concept, though we understand this may not suit everyone’s preferences.Thank you as well for defending our location! We’re thrilled that you discovered so many local gems nearby, including Panadería just across the road, Bar Argumosa, and Orisha for meals, as well as the vibrant Antón Martín neighborhood. Your tip about Lavapiés station is very valuable too, we’re sure future guests will appreciate your insight.For us, it has been a real pleasure to have you as a guest. We truly hope to welcome you back again soon for another unforgettable experience in Madrid.Yours sincerely,Star Service