普拉多套房(Suite Prado)

Llegue de un viaje de 12 horas desde china , dejamos primero las maletas y pregunté en recepción por un baño el Cual la señorita de recepción me negó la entrada . El desayuno que se muestra en la fotos es una mentira solo nos dieron café con pan

I was appalled when I saw the kitchen you provided. It was not only disappointing but also broken. I immediately asked the concierge to change the room, but to my dismay, the next one I was given was reeked of cigarette smoke, making it utterly disgusting. I fail to understand how you can advertise this as a 4-star hotel and rent out such substandard rooms. Subsequently, I approached the concierge again, only to be assigned a third room in terrible condition. The carpet was dirty and malodorous, and the kitchen appeared to have been neglected in cleaning. A 4-star hotel, really?! Finally, I was given a fourth room, which was marginally better but still unclean and appeared as though it had not been properly tidied. The bed was appalling, and the bed linens were visibly dirty. This is a blatant misrepresentation of a 4-star hotel! I have attached photographs as evidence of the dismal conditions I encountered during my stay. I fully expect a full refund due to this false advertising, which can only be described as a scam targeting your customers. It is my hope that other potential customers will not fall victim to being cheated and deceived, just as I was with this 2-star hotel posing as a 4-star establishment. Lastly, I cannot comprehend why the person at the reception did not provide me with the standard of service expected from a 4-star hotel.

Je séjourne toujours à cet hôtel, le personnel est très gentil, serviable, l’emplacement est idéal: vous êtes au cœur de la ville! Je le recommande à tout le monde

Nos trataron muy bien, nos dieron la habitación temprano cuando llegamos, al día siguente les pedimos que nos cambiarán y lo hicieron, son muy amables te sientes muy bien las habitaciones son amplias