琉森的熱門4星級飯店

總體比較滿意，位置不錯，離盧塞恩火車站和水塔花橋很近，提供免費的城市pass。我退房後在酒店寄存行李出去玩，回來的時候從火車站出來去酒店取行李再回火車站趕車竟然衹花了15分鐘。房間有膠囊咖啡機，冰吧裏所有飲料都是免費的。唯一的問題是我的房間和圖片不一樣，我以為我定的是豪華大床房但是看起來怎麼還是單人床（小床）

Great hotel with wonderful service!!!! The girls at the front desk were super helpful. Everything was clean and decorated well. Parking was super convenient!!! Right on the bus line. We would definitely stay again!!

I’m not going to say something is excellent if it was not that way for me. Tastes are variable and some Americans might not like the hotel. It’s very European. A lot of attention to conservation of water and electric. A green operation. I like that. The hotel is right next to the train station and a short walk to the river and Old Town. Rooms are small but tasteful and adequate. They are air conditioned. Not all hotels offer that in Switzerland. When booking you will be offered additional amenities. Take the breakfast for $20 a day but don’t pay extra for a balcony. The staff was friendly and excellent and ready to do anything you need. Again not always the way in Switzerland. Lastly, eat at the hotel restaurant. It is Ticonese Italian and it is excellent. Not to be missed.

很古老的酒店，電梯很小出了電梯去房間還要抬行李過兩次樓梯，所以如果有大行李，一定告訴前台給你個出電梯不用過樓梯的房間。 房間沒有空調，送來了一個吹風機，聲音巨大，前麪出冷風，後面排風口出熱風，所以，你懂的房間的溫度基本沒什麼變化，還好盧塞恩晚上不是很熱，並且房間的空間足夠大，不會悶。 服務人員正常發揮，不會特別熱情，也不會不友好，還可以。 歐洲酒店沒有牙刷拖鞋，需要打電話要。酒店的地理位置很好，出去就能看到花橋。 總體來講還是不錯的。

Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.

酒店在步行可到盧塞恩火車站的地方。酒店一般般，但是員工太粗魯。我們不得不在早餐桌上等了很長時間。其他客人都在落座的時候被詢問是要茶還是咖啡，但是我們沒有。酒店就是這種種族歧視的眼光看待我們，因為我們是印度人！我發現這位傲慢強勢的女士叫Livia。我們不得等到我們早餐快吃完的時候才得到咖啡。下次我再回來這家酒店的時候，我會慎重考慮要不要。不會向任何人推薦這家酒店！

我和丈夫在這個非常愉快的酒店住了5晚。我們安靜的房間面對河,景色優美。我們的牀很舒服,我們喜歡每天晚上吃巧克力。方便前往火車站以及舊城區和購物區。前台工作人員在抵達時熱情地迎接我們,並在我們住宿期間隨時回答問題。我們的浴室包括歐西汀浴用品和浴缸以及一個封閉的淋浴。我發現淋浴有點幽閉恐懼症,但我丈夫喜歡它。

The hotel is in excellent location, a 5-minute walk from the train station. If you arrive by rail and get off at platform 3, it is strongly encouraged that you exit by the south gate rather than the main entrance. The hotel is directly across the street. Take a look at the image. The hotel staff is very polite, professional, and helpful. The room is comfortable, clean, and spacious. The breakfast is delicious. Alvin, the restaurant manager, is very nice and has a great recall. He gives me gluten-free bread once he realises I have a food allergy. Nothing much to say. Just PERFECT.

圖片都是窗外的景色。觀看盧塞恩湖美景一絕。因為這個所以評價5星。 酒店4星級，設施和國內快捷酒店差不多，房間在瑞士還算大的，陽台看湖很贊，到湖邊需要走8,9分鐘。周圍吃飯的地方比較多，公交離的還算近。 去酒店可以坐那個小纜車。早餐品種太少，30瑞郎一個人，確實便宜東西就少，是整個瑞士行程中早餐最簡單的。早餐餐廳可以看湖，還是不錯的。 酒店整體布置很不錯，讓人很喜歡，酒店服務也很好。特地提一句，酒店有擺渡車，說是衹能從酒店送到公交車站，然後乘公交車去火車站。那天司機居然直接把我們送到了火車站，感人。 盧塞恩不大，酒店位置可以，去哪裡都方便。

The staff were very welcoming. They gave us a free pass to use the bus and train system which came in extremely handy as the bus stop is right at the hotel. They also offered free e-bikes to use which were wonderful. We rode almost to the end of the lake. Such a beautiful ride!! The food was excellent at the restaurant and the views from our room, the lobby bar and the restaurant are stunning!! In the room, the shower does not have a door, so water splashes everywhere and they do not provide soap or body wash for the bath and they do not provide conditioner for the ladies for our hair. They also only provide water for the fist night. They also only provide limited coffee supplies and if you need more you are charged. Otherwise, it was lovely