The team there is very service oriented and really went out of their way to make sure you are happy and satisfied to your standards. The Hotel is in great physical condition. Best Post Covid Breakfast I have had at a Hampton. Even the Juice Machine was dispensing real juice and not some watered down version. If you are near Long Beach Airport, stay here.
Our family lives in Long Beach & we visit them, frequently staying at the LGB Marriott. It's close to LGB & the hotel has a free airport shuttle. If you choose to drive, the parking is free. The staff are always welcoming, friendly, professional & show their hospitality by how accommodating they are to our needs & requests. The rooms are modern, clean & comfortable. There is an indoor/outdoor pool plus a gym. We always look forward to our visits there.
GGreat scotT+$25 Hidden Fee********Hidden Fees********$25+
The midnight check-in guy was friendly and helpful, and disclosed their $25 ”Service Fee” which states $20 on their sign pictured here and then itemized $22+tax on my receipt; the front desk manager was arrogantly defensive and unhelpful telling me to call Expedia when questioned upon check-out and failed to find their fine print on my Trip.com receipts that clearly state all taxes and fees are included in the stated total, bad business practices.
Not going to lie, I was skeptical when we pulled up, but I was pleasantly surprised. The staff was very friendly and let us check in early. The room was spacious and clean. The bathroom was big and clean. The beach is a block away. The Sublime Memorial Wall is right next to it. We walked to 2nd street and it only took about 10 mins and was a nice walk. I would recommend this place to couples or individuals.
WHAT WE LIKED · We stayed in the Gorgeous Penthouse on the top floor and it was beautiful. The photos are accurate other than the obvious fish eye that makes all rooms look larger than they are. We stayed here for CaliVibes festival. I'm a sucker for the historic, eccentric, unique properties with architectural details so this was right up my alley. The kitchen had beautiful tile though we didn't make any meals there - you could have made simple breakfast, lunch, etc. Mainly we used the fridge to store our late night snacks and bottled water. Basic coffee service, dishes, and utensils were provided. The old windows are so lovely and all of them open but you will get the noise from the lively bar downstairs. We had plans to drop in to the Blind Donkey but the music festival really had us beat at the end of each day. The codes for the door and the room worked well. The bed was adequate but not amazing like some hotels have. I had no issues but hubby didn't sleep as well. The bed is in a nook so you do have to kind of crawl into the bed and that was not ideal but once my head hit the pillow, I was out. The Broadlind is surrounded by cafes and restaurants and there was a grocery store just a block or two away. Very convenient location for any events at the convention center or Marina Green Park. WHAT WE DIDN'T LIKE · Check-in time is quite late at 4pm. I messaged and called the contact number provided in the email from Broadlind to ask if we could pay for early check-in ($45) on the day we arrived and never received a response to my phone call or my text message. I was happy to pay the fee if it wasn't too late on our arrival day to do so through the ”contactless” system. I did not want to pay the fee and then not be able to check in because we didn't pay far enough in advance. I had read other reviews that mentioned issues when not allowing enough advance notice for the ”incidental deposit form” to be completed before arrival. We had already done that, no issues, but now wanted to add early check-in, and ultimately, did not because of the complete lack of response. Resort fee of $35/day but there are zero resort-style amenities such as pool, gym, cafe, restaurant, or bar. No ice machine or vending machine on site. No cleaning of the room so no restock of coffee service or towels for a multi-day stay. The sofa bed was a futon and super lumpy. Blankets and pillow were provided but no sheet to put down. We found an air mattress but discovered very quickly there was a hole in it. No response to text message or phone call asking for replacement. We debated finding a sporting goods store to buy our own but ended up just roughing it on the futon. There was staff on site but they are quite stand-offish and will ignore you or act like they don't understand what you are saying to avoid helping you. SUMMARY - I adored the property and the location but the excessive ”contactless” policy is a complete turn off. If everything was perfect with the property, an
MMike DThis is not a luxury hotel, and travelers expecting a luxury hotel at these prices will be unreasonably disappointed. What do you get for the bargain prices this location offers? A secure pet-friendly room with a working electric stove, a decent microwave, a roomy refrigerator, a clean bathroom, a comfortable bed, and a nice selection of cable channels on a medium-sized tv. The location is close to the Long Beach Airport and centrally located for Orange County, Los Angeles, and Long Beach tourist attractions and business meetings. The management and staff are professional and run a tight ship, and yet are genuinely committed to making your stay as pleasant as possible. Special kudos to Purple, who made a special effort (without my request, btw) with her manager to address some very minor issues with results far beyond expectations. I checked in on xmas eve afternoon and checked out a few days after the new year during a stressful and challenging time in my life. Everyone here made it so much easier to get through, and I will always be grateful.