If you knew the OLD Arran House, then you'll probably be as disappointed as we were. Everything is changed for the worse. To start with, No Full English Breakfast!!!!! The place has gone downhill. Despite being an old building, there is no need for it to be so dirty and unkempt. We stayed there several times in the past and were very pleased. but this time was just too much. The Full breakfast has been replaced with a standard so low it is unacceptable. The evening sherry in the drawing room is replaced by a vending machine. The stuffing is falling out of the pillows, the bathrooms are out of order half the time and filthy the rest of the time, the walls are grimy and in need of paint especially where the old picture frames used to be, the handrail on the stair is so sticky from years of abuse and poor housekeeping it is dangerously filled with disease and too filthy to touch the window curtains are old, torn and again, filthy. The hot water is only tepid, and the cold water is almist as warm as the hot water, The place is so badly run, 2 of the 4 lights in our room did not work, Even the Staff complain of the many changes for the worse made by the new owners. This is now a part of the Crown Group of Hotels If you have a yearning to be treated like dirt, and robbed of your money, stay with the Crown Hotel Group, If not, find other accommodations.
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