韋爾斯利騎士橋飯店-豪華精選

The best honeymoon experience in London. Since we arrived, my wife and I were treated very friendly by the Wellesley staff to celebrate our honeymoon. We were then offered a free upgrade to a gorgeous Junior Suite with a Christmas tree. The upgrade was accompanied by flowers and Veuve Clicquot bottle. We have to add that the Luxury Collection hotel felt like out own London private appartment. Everyone was so friendly, especially the GM, Mr. Prabakaran. The concierge team helped us to secure a beautiful table at the Alain Ducasse 3 restaurant. I am so grateful for creating such a wonderful honeymoon experience for me and my wife. Have to add that the cigar lounge and the liquor and wine bottles are amazing! Can’t wait to stay at The Wellesley again, next time we visit London!

在我最近訪問倫敦韋爾斯利酒店時，我期待著抽雪茄度過一個安靜的夜晚，這是我自2017 年以來一直在這個地方享受的活動。接待感到驚訝。一個穿著黑色西裝的人，態度傲慢地告訴我，他們不訂桌，如果我想坐，就得馬上坐。 對於一家享有韋爾斯利聲譽的酒店來說，這種行為令人震驚和出乎意料。儘管接待情況很差，我還是決定晚上回來享受平常的時光。不幸的是，同一個人以同樣的傲慢態度向我打招呼，並告訴我所有的桌子都被預訂了。 我沒想到像韋爾斯利這樣的知名飯店會以這種方式對待顧客，尤其是因為我多年來一直是這裡的常客。這個人的不專業和不尊重的行為嚴重影響了我在這個地方的體驗。我不會推薦任何尋求禮貌和尊重服務的人來這家酒店。 **缺點：** 1. **接待不佳：** 待遇傲慢且無禮。 2. **缺乏專業精神：** 我被告知無法預訂餐桌的方式不合適。 3. **服務不一致：** 在我晚上去的時候，我被告知所有桌子都被預訂了，這讓我對負責人的專業程度產生了疑問。 我在韋爾斯利酒店的經歷令人失望，我不會再回到這個地方。

酒店有 1920 年代裝飾藝術的感覺，但工作人員和態度很差，讓人失望。她打開了外面買的三明治，他們宣稱這是政策，她必須在其他地方吃，當她獨自在等候區即將返回阿聯酋我們不會再訪問

Starting with the positives, The Wellesley is a lovely, small boutique hotel in a good location across from Hyde Park. The service levels of the staff are five star -- every touch point we had with a staff member was excellent from start to finish. The staff goes out of their way to engage with you and help to personalize your stay. The room was very nice but not exceptional in any way. And, if you're a smoker, this place is for you. The not-so-positives. The breakfast area (dining room?) felt like a spillover afterthought. While service was very good, the experience was transactional. The room is small and too brightly lit, the food was nothing special -- we did not want to linger longer than we needed to. The biggest and most perplexing issue we had with this property was its priority around smoking. They are proud of their cigar bar area, but across from this area is their bar and outdoor lounge that becomes completely consumed by cigarette smoking as soon as the sun sets. The smell permeates and contaminates the very small lobby -- entering the hotel feels like walking into a ******. There was no way we could enjoy a drink at their bar or lounge, which is a basic expectation and massive disappointment in a five star hotel. The smoke travels up to the nonsmoking rooms, and certainly filled ours on the third floor. The after dark smoking thing is completely incongruent with the charm and service of this hotel during the daylight. It's really too bad because the hotel is lovely in almost every other way.

My husband and I stayed at The Wellesley Knightsbridge for one weekend in May 2024. We actually live in London, but we were there to celebrate several special occasions: one year since moving from New York to London, my upcoming birthday, and our pre-Seychelles honeymoon. As a self-employed sustainable tourism consultant with a background in tourism and hospitality, I learned about this legendary hotel through my Marriott Bonvoy program. We had an amazing weekend at the hotel. The room was comfortable, and we felt truly valued as guests and as Marriott Bonvoy elite members. We dined at The Oval Restaurant twice for dinner and breakfast, both of which were exceptional. I upgraded my complimentary continental breakfast to a full English breakfast, and the quality of the food was simply the best. We also tried the special Churchill blend tea, specifically designed for the guests here, which was an experience I’ve never had anywhere else. We visited the signature cigar bar and learned a lot about the knowledge and history of cigars, even though neither my husband nor I smoke. Every staff member we encountered throughout our stay, from the front desk to the concierge to the doorman and restaurant staffs, were professional and friendly. We felt a warm, family-like vibe here. I received a surprising birthday dessert and a handwritten birthday card with signatures from everyone, including people I met and some I didn’t get a chance to meet. I've already decided to revisit this hotel and probably bring more friends who will visit me in London. I wish the entire team all the best and can't wait to see them again. Thank you all for making my one-year anniversary of being a Londoner special and memorable.

Stayed here for a night. Great Ambassador recognition. Good breakfast. Good room service. Rooms were a bit on the small side, but location is excellent. Recommend avoiding the whisky bar: Pricing seems to be aimed at foreign kids from a certain part of the world showing off to their mates they can buy a dram for a couple of hundred quid (and mix it with a diet coke).