韋爾斯利騎士橋飯店-豪華精選

Very good

The best honeymoon experience in London. Since we arrived, my wife and I were treated very friendly by the Wellesley staff to celebrate our honeymoon. We were then offered a free upgrade to a gorgeous Junior Suite with a Christmas tree. The upgrade was accompanied by flowers and Veuve Clicquot bottle. We have to add that the Luxury Collection hotel felt like out own London private appartment. Everyone was so friendly, especially the GM, Mr. Prabakaran. The concierge team helped us to secure a beautiful table at the Alain Ducasse 3 restaurant. I am so grateful for creating such a wonderful honeymoon experience for me and my wife. Have to add that the cigar lounge and the liquor and wine bottles are amazing! Can’t wait to stay at The Wellesley again, next time we visit London!

I simply wanted to sit at an empty table to enjoy some tea, but when I politely asked, the staff member responded in a rude and hostile manner. To my shock, he began screaming at me for no reason and accused me of being rude, which was completely unfounded. Despite there being available seating, he insisted that I leave the area. This experience left me feeling humiliated and unjustly treated. It’s deeply concerning that a hotel, which should be focused on guest satisfaction and hospitality, would allow such a situation to occur. I strongly advise caution if considering this hotel, as the staff's attitude and handling of the situation were appalling and far below any reasonable standard of customer service.

酒店有 1920 年代裝飾藝術的感覺，但工作人員和態度很差，讓人失望。她打開了外面買的三明治，他們宣稱這是政策，她必須在其他地方吃，當她獨自在等候區即將返回阿聯酋我們不會再訪問

Absolutely gorgeous hotel and the staff are just as beautiful as the hotel. Every last person from the GM, front desk staff, the doorman, the butler and concierge. I felt like we were treated like royalty. This hotel should be the model of every Marriott in existence. We will definitely be returning. I count it a privilege to have had the opportunity to stay on this property. They exemplified world-class service that truly exceeds any location I have ever stayed at.

My husband and I stayed at The Wellesley Knightsbridge for one weekend in May 2024. We actually live in London, but we were there to celebrate several special occasions: one year since moving from New York to London, my upcoming birthday, and our pre-Seychelles honeymoon. As a self-employed sustainable tourism consultant with a background in tourism and hospitality, I learned about this legendary hotel through my Marriott Bonvoy program. We had an amazing weekend at the hotel. The room was comfortable, and we felt truly valued as guests and as Marriott Bonvoy elite members. We dined at The Oval Restaurant twice for dinner and breakfast, both of which were exceptional. I upgraded my complimentary continental breakfast to a full English breakfast, and the quality of the food was simply the best. We also tried the special Churchill blend tea, specifically designed for the guests here, which was an experience I’ve never had anywhere else. We visited the signature cigar bar and learned a lot about the knowledge and history of cigars, even though neither my husband nor I smoke. Every staff member we encountered throughout our stay, from the front desk to the concierge to the doorman and restaurant staffs, were professional and friendly. We felt a warm, family-like vibe here. I received a surprising birthday dessert and a handwritten birthday card with signatures from everyone, including people I met and some I didn’t get a chance to meet. I've already decided to revisit this hotel and probably bring more friends who will visit me in London. I wish the entire team all the best and can't wait to see them again. Thank you all for making my one-year anniversary of being a Londoner special and memorable.