萊蒙洛克公寓式飯店的評論

住宿方回覆: Thank you so much for your wonderful review! We’re delighted to hear that your stay exceeded expectations and that you found great value in your experience with us.It’s especially lovely to know you enjoyed the breakfast and that your room offered a view of The Shard—that’s always a memorable highlight for our guests. We’re also very pleased that the design and overall feel of the hotel suited your taste.Your kind feedback means a lot to the whole team, and we truly hope to welcome you back again soon!

住宿方回覆: 感謝您抽空分享您的入住體驗。我們很高興得知您覺得房間寬敞，並且對我們便利的地理位置和周邊設施感到滿意，但對於您在使用洗衣機以及接受服務時遇到的問題，我們深感抱歉。您所描述的情況與我們力求達到的服務標準不符。像洗衣機漏水這樣的維修問題本應及時處理，對此我們深感遺憾。此外，您在前台遇到的問題也令人擔憂——我們的團隊應認真負責地處理所有客人的訴求，我們將對此事進行內部調查，以確保我們的服務得到改進。您的回饋對我們至關重要，感謝您讓我們注意到這些問題。我們希望有機會再次歡迎您的光臨，並為您提供更優質的服務體驗。

住宿方回覆: Hey, Thank you for taking the time to share your experience with us. I’m glad to hear you enjoyed the spacious room and convenient location, but I’m very sorry to learn that other aspects of your stay fell short of expectations.We take all guest feedback seriously, and I will personally review this incident with our team to ensure better communication, professionalism, and consistency in our service moving forward.We truly appreciate you bringing this to our attention, as it helps us improve. I hope you’ll consider giving us another opportunity to provide you with a more comfortable and pleasant stay in the future.Warm regards,Leman locke reception

住宿方回覆: Thank you so much for your review! We're glad to hear that you found the room well-equipped and convenient for cooking — we try to provide everything guests might need for a comfortable stay. It's also great to know the proximity to the subway made getting around easy for you.We’re sorry to hear about the slight odour in the room. We’ll look into this right away to make sure it’s resolved for future guests.Thank you again for staying with us, and we hope to welcome you back soon!

住宿方回覆: Hi there,Thank you for taking the time to leave us with a post stay survey response. We really appreciate your wonderful feedback.We’re delighted to read that you had such an outstanding stay with us and that you enjoyed our excellent location, the cleanliness of the room, and the variety of nearby restaurants. It’s also great to hear that you found the room facilities complete and well suited to your stay.Thank you once again for your kind comments. We hope to have the pleasure of welcoming you back again soon.Kind regards,Locke Team

住宿方回覆: Thank you for your feedback. We’re glad to hear you enjoyed the studio apartment, especially the natural sunlight and the convenient location near the subway. We appreciate you sharing your experience and hope to welcome you again in the future.

住宿方回覆: 您好，感謝您提供的詳細回饋。得知您最近的入住體驗未能達到預期，我們深感抱歉，尤其考慮到您一直以來都是我們的長期客戶。您提出的關於客房清潔安排、用品供應不穩定以及員工溝通等方面的問題，我們已記錄在案，並將轉交相關團隊處理。感謝您抽空提出這些問題。雖然您的回饋可能影響了您對我們服務的信任，但您的意見對我們至關重要，並將直接幫助我們提升服務標準。祝您一切順利！ Leman團隊

住宿方回覆: 您好，感謝您抽出寶貴時間與我們分享您的回饋。我們非常重視客人的意見，這有助於我們了解哪些方面做得好，哪些方面需要改進。得知您入住期間的某些方面未能達到您的預期，我們深感抱歉。其他房間的噪音幹擾、緩慢且狹小的電梯，尤其是洗衣機的問題儘管您已報告但至今仍未解決——這些都不是我們希望達到的服務標準。您本應得到及時的幫助，對此我們深表歉意。我們已將您的意見轉達給相關團隊，以便我們解決這些問題，並確保它們不會影響您未來的入住體驗。我們理解舒適和便利的重要性，尤其是在長期入住的情況下，很抱歉此次入住在這些方面未能達到您的預期。我們感謝您的坦誠，並將利用您的回饋不斷改進，為所有客人提供更優質的體驗。此致，洛克酒店團隊

住宿方回覆: 您好！非常感謝您精彩的評價！我們很高興您覺得我們飯店位置便利，交通便利，入住流程和寬敞的公寓也符合您的期望。聽到客人推薦我們總是令人欣慰的——我們非常感謝您的好評，並希望很快再次歡迎您！

住宿方回覆: Thank you for your detailed and helpful feedback! We're so glad you enjoyed the convenient location near Aldgate East. And thank you for the useful tip about the lack of elevators at nearby stations — that's definitely valuable information for future guests, especially those traveling with luggage. We hope to welcome you back on your next visit to London! 😊

住宿方回覆: Hi there,Thank you for taking the time to leave us with a post stay survey response. We really appreciate your detailed and wonderful feedback.We’re delighted to read that you had such an outstanding stay with us and enjoyed the excellent transport links, nearby amenities, and the convenience our location offers for longer stays. It’s great to hear that our 24-hour front desk team were friendly and helpful, and that services such as luggage storage made your stay smoother.We also appreciate your comments regarding housekeeping during your stay. While routine cleans may not take place daily, we’re pleased to know our front desk team were able to support you with fresh towels, bedding, and amenities when requested.Thank you once again for your kind and thoughtful comments. We hope to have the pleasure of welcoming you back again in the future.Kind regards,Locke Team

住宿方回覆: Dear GuestThank you for your feedback. We sincerely apologise for the issues you experienced during your stay. We're glad to hear that you appreciated our convenient location, friendly front desk service, and warm café atmosphere.We apologise for the discomfort caused by the stuffy corridors and rooms, and the lack of windows and ventilation. Your comments are very important to us, and we'll work on improving the ventilation to ensure a more comfortable environment for our guests.We also apologise for the inconvenience with the cleaning schedule. This should not have happened, and we'll address this issue to ensure it doesn't occur again.Your feedback is invaluable as we strive to enhance our services and facilities. We hope you'll give us another chance to provide you with a better experience in the future.Kind RegardsDixie+Leman Team

住宿方回覆: Thank you for sharing your feedback and for the lovely pictures! We're glad you found our location convenient and appreciated our front desk team's service. We also appreciate your input on the stove and will look into ways to improve. We hope to welcome you back for an even better stay! Nadia & The Locke Team

住宿方回覆: 嘿，Yee，感謝您分享對 Leman Locke 住宿的如此詳細和熱情的評論！我們很高興聽到您獲得了愉快的體驗，我們寬敞的房間、周到的設施和個性化的風格讓您的住宿感覺就像“家外之家”。的目標是為所有客人提供舒適便捷的體驗。我們也很高興為您的蜜月慶祝活動提供免費的葡萄酒和小吃。再次恭喜這個特別的時刻！ 我們很高興您利用了咖啡廳、健身房和瑜伽課程，以及我們靠近一流餐飲場所和地鐵站的優越位置。您的回饋證明了我們努力提供的獨特體驗。我們希望盡快歡迎您回來，享受另一次難忘的住宿！