住宿方回覆: Hello, Thank you for your feedback! We're glad you enjoyed the breakfast and the security of the UCL campus. We apologize for the issues with the front desk service and finding your room. We’ll work on improving guest orientation and check-in procedures. We appreciate your insights and hope to welcome you again soon!The Goodenough team
住宿方回覆: Hello, Thank you for sharing your experience. We're truly sorry to hear that your stay did not meet expectations. We apologize for the issues you encountered with the room location, cleanliness, and noise. Your feedback is important, and we will review the concerns you've raised to improve the overall guest experience. We understand your frustration and appreciate you bringing this to our attention.The Goodenough team
住宿方回覆: Hello Mandy,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the breakfast and the Harry Potter-themed atmosphere—it’s always a hit with fans! We’re also glad you found the location, room cleanliness, and front desk service to your liking. We appreciate the helpful reminder about checking the room type, and we’ll continue working to ensure guests are fully satisfied with their booking. Thanks again, and we hope to welcome you back soon!The Goodenough team
住宿方回覆: Hello Superpipipi529,Thank you for your feedback! We're glad you enjoyed the spacious room and sofa area. We apologize for the issues with sound insulation and the hot water delay. Your comments are valuable, and we’ll work on improving these aspects to enhance guest comfort. We hope to welcome you back soon!The Goodenough team
訪客用戶
雙人房
入住於 2024 年 7 月
家庭出遊
5 則評論
5.0/5
超棒
發布於 2024 年 8 月 18 日
非常好的體驗。早餐在學院裏吃,不一樣的體驗。
住宿方回覆: Hello, Thank you for your positive feedback! We're so glad you enjoyed the unique experience of having breakfast at the academy. We hope to welcome you again for another great stay!The Goodenough team
訪客用戶
單人房
入住於 2024 年 11 月
獨自出遊
1 則評論
4.7/5
極佳
發布於 2024 年 12 月 26 日
為什麼我的按金那麼久還沒有退
住宿方回覆: Hello,Pre-authorization can take 3 to 7 working days to be back into your account. Please contact your back if it takes longer. We hope to welcome you back soon.The Goodenough team
訪客用戶
家庭房
入住於 2024 年 7 月
家庭出遊
3 則評論
3.7/5
發布於 2024 年 8 月 3 日
足夠好酒店沒有電梯,樓梯很窄。
住宿方回覆: Hello, Thank you for your feedback! We're glad to hear you had a nice stay. We apologize for the inconvenience caused by the lack of an elevator and narrow stairs. We appreciate your understanding and will consider your comments as we continue to improve the guest experience.The Goodenough team
訪客用戶
雙人或雙床間
入住於 2024 年 12 月
商務出差
13 則評論
4.5/5
滿意
發布於 2025 年 4 月 4 日
就是沒有電梯。
住宿方回覆: Thank you for your feedback. We hope to welcome you back soon. The Goodenough team
Guaoxiaopu
單人房
入住於 2024 年 10 月
獨自出遊
60 則評論
5.0/5
超棒
發布於 2024 年 12 月 20 日
感覺很好👍
住宿方回覆: Hello Guaoxiaopu,We are glad to hear that! 😊 Let me know if there's anything else I can do for you next time you visit us.The Goodenough team
訪客用戶
雙人間 - 帶浴缸
入住於 2025 年 2 月
夫妻/情侶出遊
3 則評論
4.7/5
極佳
發布於 2025 年 4 月 2 日
Excellent property with character, modern amenities and stylish decor in a peaceful location only 12-15 mins walk from St Pancras station.
Good welcome, everything clearly explained including the fact our room was in a different building.
Most special requests dealt with. However we asked for a good view and yet got a basement room. Also basement location meant windows could only be opened to a small level because otherwise would have created security risk, however that then meant room was quite warm and would have been very hot in summer. So suggest asking specifically for higher floor.
翻譯
住宿方回覆: Hello, Thank you for your thoughtful review. We’re so glad you enjoyed the character, modern amenities, the property's peaceful location, and the warm welcome. We apologize for the room placement not meeting your expectations, and we appreciate your feedback on the basement room. We understand how important it is to have a comfortable temperature, and we will take note of your suggestion for guests to request a higher floor to avoid any potential discomfort during warmer months. We hope to welcome you back soon and ensure an even better experience next time.The Goodenough team
ukmoments
雙人房
入住於 2025 年 1 月
夫妻/情侶出遊
1 則評論
4.0/5
很好
發布於 2025 年 2 月 10 日
The hotel is new and clean. There is no lift though. Receptionist is fine and polite but not very happy or welcoming. Location is good, in the center but not noisy. It is near the Russel Square
翻譯
住宿方回覆: Hello Uk,Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our hotel's cleanliness and central yet quiet location near Russell Square. We understand that the absence of a lift may be an inconvenience, and we appreciate your patience. Your comments about our receptionist’s demeanor are noted, and we will continue working to ensure every guest feels warmly welcomed. We hope to have the opportunity to welcome you back for an even better stay in the future!The Goodenough team
訪客用戶
雙人或雙床間
入住於 2024 年 11 月
家庭出遊
1 則評論
4.7/5
極佳
發布於 2024 年 12 月 22 日
Esta muy bien ubicado y las habitaciones son amplias. El único tema es que la recepción no es en el mismo lugar de las habitaciones. Pero la habitación y limpieza es excelente.
翻譯
住宿方回覆: Hello, Thank you for your feedback! We're so glad to hear you enjoyed the location, spacious rooms, and cleanliness of your accommodation. We understand that the separate reception can be a bit inconvenient, and we appreciate your understanding. We'll consider your comments as we continuously work to improve our guests' experience. We hope to welcome you again soon!The Goodenough team
ckstephanie
單人房
入住於 2024 年 10 月
商務出差
13 則評論
3.7/5
發布於 2024 年 11 月 17 日
Good service, nice cozy room. Sound proof can be better
翻譯
住宿方回覆: Hello Ckstephanie,Thank you for your feedback! We're glad you enjoyed the service and your cozy room. We appreciate your suggestion about soundproofing and will look into improvements. Hope to welcome you again soon!The Goodenough team
訪客用戶
單人房
入住於 2023 年 6 月
商務出差
5 則評論
4.0/5
很好
發布於 2023 年 7 月 5 日
它位置便利,靠近所有便利設施
原文以 Google 翻譯
住宿方回覆: Hello,Thank you for your feedback! We're happy to hear that you found the location convenient and close to all amenities. We hope to welcome you again soon!The Goodenough team