pmsnowdon
2024 年 5 月 23 日
Wow... what a 'glow up' this beautiful old dame has had since we last stayed in 2017. We had booked a night in London here so we could give our new car a road trip and, as expected, the staff, property, and experience gave us memories we'll never forget. We arrived early on a sunny Saturday morning, expecting to have to wait until we could check in. Not so... we parked right outside, walked in, and were greeted by the charming, wonderful front desk team who immediately checked us in and showed us to a brand new suite on the (brand new) fourth floor. Jonathan, the Front Desk Manager, seemed genuinely happy to welcome us back and upgraded our room to a beautiful park view suite, complementing us on the new car - just lovely. Throughout our stay, the staff here were genuinely kind, interested, knowledgeable, and highly competent - without the fussiness of some other hotels (the new bar in the Promenade is incredible... and the team revelled in telling us their piano there was Liberace's... that made me buzz even more!) A special mention goes to the doormen, Dave and Paul (I hope I have the names correct), who kept my partner's new car safe and sound on the forecourt all night, charged it, and made sure we had all of the essentials needed for our 2.5-hour journey back to the Midlands on Sunday. How magical it was to check into a stunning suite just two weeks old and smelling of new wood, carpet, and finishes, while maintaining the almost century's worth of tradition of exquisite, personal service in the grandest of grand hotels in London. We have a love of the Dorchester Group properties, having visited their Windsor sister (Coworth Park) just three weeks before and experiencing the same incredible service. A stay here is a once-in-a-lifetime experience, but one which I hope to repeat every year of my life. Thank you, The Dorchester.
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