倫敦樹屋飯店(Treehouse Hotel London)

Wonderful location. Super friendly staff. The perfume used for public area is great and soon there will be commercial products for it.

Thought the hotel all staff were friendly

Excellent location & exemplary staff definitely stay again ⭐️

Super godt hotel, venligt personale og flot udsigt fra værelserne som alle ligger fra 9-14 etage. Hyggelig restaurant på 15. etage og Rooftop på 16. etage med 360 graders udsigt over hele London. Grundet højden hører man ikke trafikken. Kun 5. min gang til Oxford Circus station og 9 min gang til Bond Street station, så er man dækket ind på de fleste linjer. Alt shopping starter ved Oxford Circus. Og teater distriktet er lige rundt om hjørnet.

We were given a very small room at first by the night staff, we wondered if it was the same that we paid for because it looked so different from the pictures in *******, but they said it was the right category and they could not change us because the hotel was full. We stayed there for that night and were woken by very loud construction work being done right outside our window since 8am. So we decided to go talk to the day shift to see if something could be done. They were so nice and helpful, they changed us right away to a much better, much bigger room (that looked like the one we actually saw on the website) and we did not have problems with the noice for the other 4 nights we stayed there. Thank you so much for that, we really enjoyed the hotel, they turned a potentially very bad experience into a wonderful one.

Unfortunately, I write with disappointment of the experience that my partner and I had at our recent stay at the treehouse in London. We stayed 13/08/23 - 16/8/23. In summary, there was a collective of poor experiences. 14/08/23 - we were woken up at approximately 06:00 from what sounded like breaking bottles and glass, informed the desk (duty manager?) Returned from our day out in the late afternoon and the coffee machine had malfunctioned with water all within the tray. The coffee machine and tray was replaced. 15/08/23 - we were woken up at approximately 08:00 from what sounded like drilling directly beneath us, informed the desk (duty manager?). Thank you the drilling stopped. 16/08/23- we were woken up at approximately 06:00 from what sounded like breaking bottles and glass - informed the desk (duty manager?) he was extremely non-empathetic, rude on the phone, hung the phone up on myself as the guest staying at the hotel. Spoke to him in person, and was very arrogant and rude again. The lift doors appear to not function correctly and can close on you when entering or leaving the lift, the lift doors collided with us getting in and out at least three times in total. Duty manager informed, however, no understanding, no- empathy, poor customer service.

Interesting concept, and beautiful views from the restaurant and roof top bar. A must see. Unfortunately, the noise level is terrible if you are on the floor below the restaurant. Also, the elevator wait is always very long.

Construction and scaffolding outside the entirety of the hotel. Extremely loud. Hotel would be great if not for that. Booked in October and was told there was construction but stay was in May and also told it would be completed by then. Never would have stayed if I knew the construction was not finished. Work starting at 7 AM.