倫敦橋- 聖克里斯托弗的綠洲飯店

Extremely rude and unprofessional front desk manager with a very poor level of communication and understanding of customer service. First a admin worker checked me in to wrong room already taken then I walked three flights down to a hostile manager who was aggressive and temperamental an attitude not welcoming to a travellers. She wouldn’t give me her name or a name of a person to complain to and basically told me to do whatever. The most rudest and hostile person in hospitality ever please St Christopher’s train this woman what Britain customer service means. Not ok.

是倫敦住幾晚的絕佳基地。會推薦一個私人吊艙，它們真的很舒服，並且滿足您額外隱私所需的一切。共用設施很好，浴室或淋浴不需要長時間等待。如果您想早點睡覺，請注意樓下的 Belushi’s 酒吧可能會非常吵鬧，而且音樂會持續到很晚，但這並不是什麼問題。

Stayed in a female only room. One female was clearly having self fun by the noises being made. Room had no air con and felt awful

Showers had super high water pressure (good and bad thing haha). The door is hard to open to get into the room because it backs right up to a bed so a bit awkward. But overall, great experience, very social hostel, helpful staff. Super close to Borough Market which is a must. It was sort of loud at night just because the city is noisy.

打電話給旅館與一位經理交談，並遇到了一位名叫菲利普的接待員。 （他不肯告訴我他的名字，我必須透過其他方式找到）。那個菲利普使用了性別歧視的語言，粗魯且辱罵。葛還多次拒絕給經理打電話，稱「他們太忙了，無法單獨與您交談，我們這裡有 400 名客人」。以前在酒店業從來沒有聽說過這個。我讓他知道我會錄下他，因為他很粗魯，他在電話裡笑了，然後掛斷了電話。我立即寫了一封投訴電子郵件，但經理據稱在電話中指責我粗魯（儘管我解釋說他在我實際上試圖錄音時掛斷了電話，這證明他有東西要隱瞞並抹黑他的指控），最重要的是經理說我在電子郵件中“不禮貌”，因此他不會再看下去。現在，當你不表現出任何禮貌時，卻期待著禮貌，這是一種全新水平的傲慢。沒有人值得你尊重，當你一開始就對某人無禮時，你永遠不能怪他們不禮貌。

I had the misfortune of having to cancel my reservation here due to my mother dying. I am in shock. I was immediately put on hold for 7 minutes and 30 seconds before I hung up. I call back only to get a young person who came across as daft to me because she wasted almost 5 minutes of my time looking for my reservation and debating with me whether I booked through their site or booking dot com. I clearly stated the first time your site. I asked for the manager. Not forthcoming so I hang up & call back. A man brusqely answers the phone & I begin to explain again reason for call & he cuts me off. He told me that he didn't care that my mother died and no refunds and then started to threaten me about not going above his head. I hung up and sent support a message. The background was extremely loud. The front desk people were rude, unprofessional and have limited social skills in my opinion. They simply couldn't be kind to someone who had just lost their mother, and say it would be taken care of. I do not recommend this particukar hostel.