「Unfortunately the hotel was under staffed and bar staff (1 person only) on Saturdy & Sunday needed training. Served a pint which clearly had gone off and tried to charge for it inspite of the poor condition.
Lack of attention to detail - examples below;
3 of us had dinner, 2 of which complained as food was not hot, the same for plates. One person asked for coffee, approx 9pm, was told that was not possible.
Mayonnaise was nearly 3 months past the use by date. We did not book dinner again.
We stayed over the Late May Bank Holiday weekend 2025. One of the busiest times of year. We discussed the issues with the duty manager, she was working 18 hours per shift, the best staff member there.」
「We had an excellent time. We were made to feel really welcome. Food was brilliant. The room was really clean and the bed was comfortable. Would highly recommend and we will certainly return.」