聖阿波羅尼亞艾迪托裡河畔飯店

聖阿波羅尼亞艾迪托裡河畔飯店的評論

聖阿波羅尼亞艾迪托裡河畔飯店

Av. Infante Dom Henrique 1 1ºPiso, 聖維森特, 1100-105 里斯本, 里斯本區, 葡萄牙查看飯店詳情
聖阿波羅尼亞艾迪托裡河畔飯店
聖阿波羅尼亞艾迪托裡河畔飯店聖阿波羅尼亞艾迪托裡河畔飯店聖阿波羅尼亞艾迪托裡河畔飯店
選擇訂房日期並查詢價格
買貴退差價

聖阿波羅尼亞艾迪托裡河畔飯店的真實房客評論

8.6/10
很好
74 則評論
驗證過的評論
位置8.4
設施8.4
服務8.5
衛生程度9.0
篩選依據:
排序方式:
所有評論(74)
好評(72)
附有照片/影片的評論(26)
交通便利(20)
服務很好(18)
房間不錯(14)
周邊方便(14)
體驗很棒(13)
近火車站(10)
景觀很棒(8)
設施很好(8)
負評(2)
訪客用戶
車站景溫馨雙人房
入住於 2026 年 2 月
家庭出遊
123 則評論
6.7/10
發布於 2026 年 3 月 16 日
地理位置還可以,到老城區也是十多分鐘的路程,還是比較方便,旁邊就是火車站,對於坐火車去其它地方是很方便,早餐還是可以,品種也多,但房間確實太小,而且洗澡的水壓也不夠,早上是沒有熱水的。
住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear that you appreciated our convenient location, with easy access to the train station and the historic city center, as well as the variety offered at breakfast.At the same time, we are sorry to learn that some aspects of your stay did not meet your expectations. We regret that you found the room size smaller than anticipated and experienced issues with the water pressure and hot water availability in the morning. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with our maintenance team so that these matters can be carefully reviewed and addressed.Your feedback is very important to us and helps us to continuously improve our services and facilities.We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable experience.Kind regards,Pedro MarchesiFront Office Manager
匿名用戶
高級河景房
入住於 2025 年 9 月
獨自出遊
112 則評論
7.5/10
發布於 2025 年 11 月 1 日
入住地板就有頭髮,後面就都沒有讓每天來打掃了。 位置還是可以的,但是一側是馬路,另外一層是軌道,開窗都很吵,衹能每天都關閉窗户。估計下次是不會回來住了
住宿方回覆: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests and your feedback is a valuable tool. We regret to know you had some service inconsistencies during your stay for which we apologize. Rest assured that all your comments deserved our full attention and we will take measures in order to correct the issues highlighted by your review. We hope to have the chance to welcome you again and regain your confidence in our service. Best Regards, Fábio Silva | Assistant Front Office Manager
訪客用戶
河景雙人床房帶陽台
入住於 2025 年 10 月
夫妻/情侶出遊
8 則評論
10/10
超棒
發布於 2025 年 12 月 11 日
酒店就是火車站上蓋,地鐵巴士站也是在酒店門外,房間很好有海景露台,去各個地方都很方便,是非常有特色的酒店
住宿方回覆: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests and we truly appreciate your comments, which help us continuously improve our service. We hope to welcome you again in the future. Best regards,Fábio Silva | Assistant Front Office Manager
naysu
高級河景房
入住於 2025 年 7 月
好友出遊
2 則評論
10/10
超棒
發布於 2025 年 8 月 30 日
我和媽媽透過攜程預訂了這家飯店,準備在里斯本進行三日遊。我們一出火車站就直接到大廳,非常方便,不用拖著行李穿過市區。飯店的整體奢華感讓我們驚喜不已,房間裡的河景也美不勝收。工作人員彬彬有禮,熱情友好,在入住前和退房後都幫我們保管行李,甚至還幫我們把行李送到了房間。公共交通很便利,步行即可到達許多地方。
原文以 Google 翻譯
住宿方回覆: 親愛的客人,感謝您對 The Editory Riverside 酒店的喜愛,並感謝您分享您近期入住體驗的寶貴意見!我們的團隊每天都在努力工作,以確保為客人提供最佳體驗。我們感謝您的所有評論,這有助於我們改善日常服務,我們很高興得知您在我們酒店過得愉快。我們希望將來能再次歡迎您。此致,Carolina Logarinho de Almeida | 前台經理
yk125
車站景溫馨雙人房
入住於 2025 年 7 月
好友出遊
3 則評論
8.0/10
很好
發布於 2025 年 9 月 27 日
我在里斯本觀光期間在這裡住了兩晚。從機場到飯店很方便,最重要的是,飯店直通火車站,出遊非常方便。房間不算特別寬敞,但天花板很高,不會覺得太擁擠。不過,由於房間正對著火車站,火車進出站的噪音有點煩人。接待區雖然緊湊,但也不至於太擁擠,工作人員也非常友善。
原文以 Google 翻譯
住宿方回覆: 尊敬的賓客,感謝您對 The Editory Riverside 飯店的喜愛,並分享您近期入住體驗的寶貴意見!我們的團隊每天都在努力為賓客提供最佳體驗,我們非常感謝您的寶貴意見,這有助於我們不斷改進服務。期待未來能再次歡迎您的光臨。此致,Carolina Logarinho de Almeida | 前台經理
訪客用戶
車站景高雙人房
入住於 2025 年 7 月
獨自出遊
77 則評論
8.5/10
很好
發布於 2025 年 10 月 2 日
房間安靜、但很大。有點舊,但算乾淨。但位置不錯,旁邊就是公車站,去景點也很方便喔!然後直接在車站旁邊,我隔天搭車只要1分鐘就到車站了。下次還會再住。
住宿方回覆: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests, we truly appreciate your comments, which help us continuously improve our service. We hope to welcome you again in the future. Best regards,Carolina Logarinho de Almeida | Front Office Manager
訪客用戶
車站景雙人房
入住於 2025 年 8 月
其他
68 則評論
10/10
超棒
發布於 2025 年 9 月 18 日
交通方便,環境整潔,在火車站樓上的,很安靜,邊上有很多美食店,周邊旅遊景點好多,去羅卡角世界著名景點也交通方便
住宿方回覆: Dear Guest,Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside!Our teams work every day to ensure the best experience for our guests.We appreciate all your comments which helps us improving our daily service and we are glad to know you have enjoyed your stay at our property.We hope to welcome you again in the future.Best Regards,Fábio Silva | Assistant Front Office Manager
匿名用戶
愜意河景雙人床房
入住於 2025 年 11 月
家庭出遊
3 則評論
1.0/10
發布於 2026 年 2 月 6 日
千萬不要定這家聖阿波羅尼亞艾迪託裏河畔酒店The Editory Riverside Santa Apolónia Hotel,當地最大的五星級酒店,名不副實,極端黑心和跋扈!服務態度差不説,在航班遇到機器故障導致無法飛行,並因聖誕假期航班極少,而導致第三天才通航班從瑞典前往葡萄牙的非人為可抗的外力因素下,我們在第一時間打酒店電話告知詳情要求改期入住。酒店客服惡狠狠用英語説:我管不了,你去找代理商(即攜程)。攜程配合我們也在第一時間和我都多次聯繫酒店預訂部,並附上荷蘭航空開具的證明。讓人覺得荒謬的是:該酒店一直置之不理,直到我的訂單完成之後才開始回覆攜程:不能改期,不能退款。 我用自己的親身經歷,告誡看到評論的每位旅客:千萬不要被大牌子和五星等級這種表象所欺騙!太坑人了!這家酒店是典型的店大欺客。價格很貴2310元人民幣兩晚即1265元/每晚,服務極差,異常黑心。 Do NOT book The Editory Riverside Santa Apolónia Hotel in Lisbon, Portugal! It's the largest five-star hotel locally; it’s very expensive, but it provides the worst service that I have ever experienced. What makes me fully disappointed is not just the terrible service, but also it's extremely exploitative and arrogant attitude. Due to a mechanical failure that prevented our flight from Sweden to Portugal, and the extremely limited flights during the Christmas week (resulting in a three-day delay), we can not arrive in Portugal on time, and the earliest flight we can arrive is on the third day. We immediately called the hotel to explain the situation and request a rescheduling or refund. The hotel customer service representative rudely told us in English on the phone, "I can't do anything, but you must contact your agent (Ctrip)." Actually, my travel agency company, Ctrip, contacted the hotel's reservation department multiple times to request a rescheduling and refund. I also submitted the flight company KLM's certificate to them. What's absurd is that the hotel ignored us until my booking was completed, then replied to Ctrip: no rescheduling, no refund. The hotel did it on purpose to miss out on the time to reschedule. Based on my personal experience, I warn you kindly: Don't be fooled by the big brand and five-star rating! It's a total rip-off! A classic case of a large company abusing its customers. The price is exorbitant—3310 Sek/310 Euro/2310 RMB for two nights, equal to 1655 Sek/155 Euro/1265 RMB per night—with terrible service and an exceptionally exploitative attitude.
住宿方回覆: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to read about your situation and the frustration caused by the unforeseen flight disruption during the Christmas period. We fully understand how stressful travel complications can be, especially when they are beyond your control.Please allow us to clarify that reservations made through third-party agencies must follow the policies and procedures agreed upon at the time of booking. For this reason, any changes or refund requests must be handled directly through the agency, as the contract and payment are processed by them. This is why you were advised to contact your booking partner, who acts as the intermediary in such cases.We sincerely regret if our communication at any point felt impersonal or unsympathetic. That is certainly not the level of service we strive to provide. Your comments have been shared internally so that we can review the situation carefully.We always aim to act fairly and in accordance with the applicable policies, while maintaining professionalism and respect toward our guests. It is therefore very disappointing to know that your perception of your interaction with us was not positive.Should you consider visiting Lisbon again in the future, we would welcome the opportunity to restore your confidence in The Editory Riverside Santa Apolónia Hotel.Kind regards,Pedro MarchesiFront Office ManagerThe Editory Riverside Santa Apolónia Hotel
訪客用戶
河景雙人床房
入住於 2025 年 8 月
夫妻/情侶出遊
4 則評論
10/10
超棒
發布於 2025 年 10 月 2 日
高挑的天花板、優越的地理位置、優質的服務、友善的員工。
原文以 Google 翻譯
住宿方回覆: 尊敬的賓客,感謝您選擇入住The Editory Riverside酒店,並分享您的入住體驗!我們的團隊每天都致力於為賓客提供最佳體驗,您的寶貴意見對我們至關重要,它幫助我們不斷改進服務。我們期待您的再次光臨。此致,Carolina Logarinho de Almeida | 前台經理
Vivian trip
河景雙人床房
入住於 2025 年 3 月
家庭出遊
105 則評論
10/10
超棒
發布於 2025 年 5 月 6 日
酒店位置就在火車站上面,真的非常方便(因為火車罷工改搭大巴的話,就有點遠了🥺)。酒店古色古香,住的是河景房,景色不錯。 入住時有迎賓飲料,剛下大巴一路搭地鐵到酒店時喝一杯冰涼的水果茶特別舒服(橙+肉桂?) 酒店位置走路到景點不遠,沿著河邊一路走很舒服。
住宿方回覆: Dear Guest,Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests.We appreciate all your comments which helps us improving our daily service.We hope to welcome you again in the future.Best Regards,Carolina Logarinho de Almeida | Front Office Manager
訪客用戶
車站景溫馨雙人房
入住於 2025 年 8 月
夫妻/情侶出遊
1 則評論
7.0/10
發布於 2025 年 9 月 9 日
很失望,我沒有收到錯誤日期的預訂確認(到現在也不知道哪裡出了問題)。然後第二次入住時,他們給了我比網路價格高出50歐元的價格。 位置很好,靠近火車站,但步行到老城區要經過多個建築工地,路況很差。
原文以 Google 翻譯
住宿方回覆: 尊敬的賓客:感謝您抽出寶貴時間分享您的回饋。對於您在預訂過程中遇到的困難,我們深感抱歉。由於您的預訂並非直接透過飯店完成,我們無法控制預訂流程或第三方平台上可能出現的錯誤。對於由此給您帶來的不便,我們深感抱歉,也理解您對此感到多麼沮喪。儘管由於該地區正在進行施工,前往舊城區的步行路程不如預期,但我們仍然很高興您欣賞我們靠近火車站的便利位置。我們重視您的回饋,並將繼續竭盡全力為所有賓客提供舒適的住宿體驗。我們真誠地希望未來在情況好轉的情況下再次歡迎您光臨。此致,Carolina Logarinho de Almeida | 前台經理
Yi1111yi
高級河景房
入住於 2025 年 3 月
好友出遊
64 則評論
8.0/10
很好
發布於 2025 年 5 月 23 日
酒店和火車站融為一體,地理位置還是不錯的,離老城區近、地鐵站就在酒店樓下,酒店大堂很小,房間大小還可以、就是臨近馬路太吵了,每天早上都是吵醒
住宿方回覆: 尊敬的賓客,感謝您選擇入住 The Editory Riverside 飯店,並分享您近期的入住體驗!我們的團隊每天都在努力為賓客提供最佳體驗,您的回饋對我們至關重要。很遺憾,我們在某些​​方面未能滿足您的期望。請放心,您的所有意見都值得我們認真對待。我們希望未來能再次歡迎您。此致,Fábio Silva | 前台助理經理
訪客用戶
河景雙人床房帶陽台
入住於 2025 年 7 月
好友出遊
4 則評論
10/10
超棒
發布於 2025 年 8 月 18 日
服務一流。我沒點菜,但餐廳的菜單很有限。房間很不錯。空調效果很棒(不像很多歐洲酒店)。 10/10 推薦。位置還行,但附近有摩托車/自行車租賃點、公車、火車站、馬車/嘟嘟車。
原文以 Google 翻譯
住宿方回覆: 尊敬的Clifford Chuck Long先生:感謝您選擇The Editory Riverside飯店,並分享您近期入住體驗的寶貴意見!我們的團隊每天都在努力工作,確保為賓客提供最佳體驗。感謝您的所有寶貴意見,這有助於我們改善日常服務,也很高興得知您在我們酒店度過了愉快的時光。希望未來能再次歡迎您的光臨。此致,Carolina Logarinho de Almeida | 前台經理
訪客用戶
河景雙人床房帶陽台
入住於 2025 年 3 月
夫妻/情侶出遊
11 則評論
9.0/10
滿意
發布於 2025 年 4 月 6 日
酒店的整體景觀和位置都很棒,工作人員的服務也很好。然而,雖然住宿很乾淨,但發現螞蟻卻令人失望。
原文以 Google 翻譯
住宿方回覆: 親愛的客人,感謝您的喜愛並分享您最近在 The Editor Riverside 的住宿體驗!我們的團隊每天都在努力確保為客人提供最佳體驗。我們感謝您的所有評論,這有助於我們改善日常服務。我們期待您再次來到里斯本。此致敬禮,法比奧席爾瓦 |前廳部助理經理
訪客用戶
車站景溫馨雙人房
入住於 2025 年 6 月
獨自出遊
4 則評論
5.5/10
發布於 2025 年 7 月 7 日
本來挺好的體驗 但最後一人回來的時候房門是打開的 還有沒有丟東西 但放了一隻蚊子進來 可惡 house keeping 只做一半就走了 門也沒有關 床單沒有換 沒有補水 沒有浴袍 沒有sanity kit
住宿方回覆: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests and your feedback is a valuable tool. We regret to know you had some inconsistencies in the room cleaning, for which we apologize. Rest assured that all your comments deserved our full attention. We hope to have the chance to welcome you again and regain your confidence in our service. Best Regards, Fábio Silva | Assistant Front Office Manager