住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear that you appreciated our convenient location, with easy access to the train station and the historic city center, as well as the variety offered at breakfast.At the same time, we are sorry to learn that some aspects of your stay did not meet your expectations. We regret that you found the room size smaller than anticipated and experienced issues with the water pressure and hot water availability in the morning. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with our maintenance team so that these matters can be carefully reviewed and addressed.Your feedback is very important to us and helps us to continuously improve our services and facilities.We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable experience.Kind regards,Pedro MarchesiFront Office Manager
住宿方回覆: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests and your feedback is a valuable tool. We regret to know you had some service inconsistencies during your stay for which we apologize. Rest assured that all your comments deserved our full attention and we will take measures in order to correct the issues highlighted by your review. We hope to have the chance to welcome you again and regain your confidence in our service. Best Regards, Fábio Silva | Assistant Front Office Manager
住宿方回覆: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests and we truly appreciate your comments, which help us continuously improve our service. We hope to welcome you again in the future. Best regards,Fábio Silva | Assistant Front Office Manager
住宿方回覆: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests, we truly appreciate your comments, which help us continuously improve our service. We hope to welcome you again in the future. Best regards,Carolina Logarinho de Almeida | Front Office Manager
住宿方回覆: Dear Guest,Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside!Our teams work every day to ensure the best experience for our guests.We appreciate all your comments which helps us improving our daily service and we are glad to know you have enjoyed your stay at our property.We hope to welcome you again in the future.Best Regards,Fábio Silva | Assistant Front Office Manager
匿名用戶
愜意河景雙人床房
入住於 2025 年 11 月
家庭出遊
3 則評論
1.0/10
發布於 2026 年 2 月 6 日
千萬不要定這家聖阿波羅尼亞艾迪託裏河畔酒店The Editory Riverside Santa Apolónia Hotel,當地最大的五星級酒店,名不副實,極端黑心和跋扈!服務態度差不説,在航班遇到機器故障導致無法飛行,並因聖誕假期航班極少,而導致第三天才通航班從瑞典前往葡萄牙的非人為可抗的外力因素下,我們在第一時間打酒店電話告知詳情要求改期入住。酒店客服惡狠狠用英語説:我管不了,你去找代理商(即攜程)。攜程配合我們也在第一時間和我都多次聯繫酒店預訂部,並附上荷蘭航空開具的證明。讓人覺得荒謬的是:該酒店一直置之不理,直到我的訂單完成之後才開始回覆攜程:不能改期,不能退款。
我用自己的親身經歷,告誡看到評論的每位旅客:千萬不要被大牌子和五星等級這種表象所欺騙!太坑人了!這家酒店是典型的店大欺客。價格很貴2310元人民幣兩晚即1265元/每晚,服務極差,異常黑心。
Do NOT book The Editory Riverside Santa Apolónia Hotel in Lisbon, Portugal! It's the largest five-star hotel locally; it’s very expensive, but it provides the worst service that I have ever experienced. What makes me fully disappointed is not just the terrible service, but also it's extremely exploitative and arrogant attitude.
Due to a mechanical failure that prevented our flight from Sweden to Portugal, and the extremely limited flights during the Christmas week (resulting in a three-day delay), we can not arrive in Portugal on time, and the earliest flight we can arrive is on the third day. We immediately called the hotel to explain the situation and request a rescheduling or refund. The hotel customer service representative rudely told us in English on the phone, "I can't do anything, but you must contact your agent (Ctrip)." Actually, my travel agency company, Ctrip, contacted the hotel's reservation department multiple times to request a rescheduling and refund. I also submitted the flight company KLM's certificate to them.
What's absurd is that the hotel ignored us until my booking was completed, then replied to Ctrip: no rescheduling, no refund. The hotel did it on purpose to miss out on the time to reschedule.
Based on my personal experience, I warn you kindly: Don't be fooled by the big brand and five-star rating! It's a total rip-off! A classic case of a large company abusing its customers. The price is exorbitant—3310 Sek/310 Euro/2310 RMB for two nights, equal to 1655 Sek/155 Euro/1265 RMB per night—with terrible service and an exceptionally exploitative attitude.
住宿方回覆: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to read about your situation and the frustration caused by the unforeseen flight disruption during the Christmas period. We fully understand how stressful travel complications can be, especially when they are beyond your control.Please allow us to clarify that reservations made through third-party agencies must follow the policies and procedures agreed upon at the time of booking. For this reason, any changes or refund requests must be handled directly through the agency, as the contract and payment are processed by them. This is why you were advised to contact your booking partner, who acts as the intermediary in such cases.We sincerely regret if our communication at any point felt impersonal or unsympathetic. That is certainly not the level of service we strive to provide. Your comments have been shared internally so that we can review the situation carefully.We always aim to act fairly and in accordance with the applicable policies, while maintaining professionalism and respect toward our guests. It is therefore very disappointing to know that your perception of your interaction with us was not positive.Should you consider visiting Lisbon again in the future, we would welcome the opportunity to restore your confidence in The Editory Riverside Santa Apolónia Hotel.Kind regards,Pedro MarchesiFront Office ManagerThe Editory Riverside Santa Apolónia Hotel
訪客用戶
河景雙人床房
入住於 2025 年 8 月
夫妻/情侶出遊
4 則評論
10/10
超棒
發布於 2025 年 10 月 2 日
高挑的天花板、優越的地理位置、優質的服務、友善的員工。
原文以 Google 翻譯
住宿方回覆: 尊敬的賓客,感謝您選擇入住The Editory Riverside酒店,並分享您的入住體驗!我們的團隊每天都致力於為賓客提供最佳體驗,您的寶貴意見對我們至關重要,它幫助我們不斷改進服務。我們期待您的再次光臨。此致,Carolina Logarinho de Almeida | 前台經理
住宿方回覆: Dear Guest,Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests.We appreciate all your comments which helps us improving our daily service.We hope to welcome you again in the future.Best Regards,Carolina Logarinho de Almeida | Front Office Manager
住宿方回覆: Dear Guest, Thank you for your preference and for sharing your opinion regarding your recent stay at The Editory Riverside! Our teams work every day to ensure the best experience for our guests and your feedback is a valuable tool. We regret to know you had some inconsistencies in the room cleaning, for which we apologize. Rest assured that all your comments deserved our full attention. We hope to have the chance to welcome you again and regain your confidence in our service. Best Regards, Fábio Silva | Assistant Front Office Manager