史詩薩納馬爾克斯飯店的評論

住宿方回覆: Dear Guest,Thank you very much for your wonderful feedback. We’re delighted to know you enjoyed the cleanliness and comfort of your room, especially the bathroom design and shower. It’s also great to hear that you appreciated the atmosphere of our lobby, as well as the floral decorations and our lounge and restaurant.We truly appreciate your kind words and look forward to welcoming you back soon for another pleasant stay at EPIC SANA Marquês.Warm regards,

住宿方回覆: Dear guestThank you for such wonderful feedback! We are thrilled to know that every aspect of your stay was a “10 out of 10,” from our spotless cleanliness to the friendliness and helpfulness of our team. It’s also fantastic to hear that you enjoyed our swimming pools, spa, and the quality and service at breakfast.Your kind words mean a lot to us, and we look forward to welcoming you back to EPIC SANA Marquês for another perfect stay.Warm regards,

住宿方回覆: Dear guestThank you for taking the time to share your detailed feedback about your stay at EPIC SANA Marquês. We are pleased to know you enjoyed the early check-in, the quality of our breakfast, and especially the shower experience. However, we are sorry to hear that the location did not fully meet your expectations and that you felt inconsistency in the front desk service. Please be assured that we will address this with our team to improve the experience for all our guests.We truly appreciate your comments and hope to have the pleasure of welcoming you back for an even better stay in the future.Kind regards,

住宿方回覆: Dear guestThank you for taking the time to share your detailed feedback. We deeply regret that your experience at EPIC SANA Marquês fell so far below your expectations and the standards we aim to uphold.Please accept our sincerest apologies for the series of inconveniences you faced — from the lack of response and courtesy at the front desk, to the delays and issues with housekeeping, maintenance, and communication regarding the nearby event. These situations are absolutely not reflective of the level of service and professionalism we strive to provide.We are especially concerned to hear about the hygiene issues and the allergic reactions experienced. This is being taken very seriously and has been reported to both our housekeeping and quality control departments for immediate review and corrective action.We also acknowledge the seriousness of our team entering your room without knocking. That is unacceptable, and we will reinforce protocol training with the relevant staff immediately.Your comments have been shared with our management team, and we assure you that we are addressing every point with the utmost urgency. While we cannot change your experience, we sincerely hope to have the opportunity to regain your trust in the future with a much improved and more respectful stay.Warm regards,Karim AlyGuest Experience Manager

住宿方回覆: Dear guestThank you for your kind feedback. We are delighted to know that you enjoyed our service, communication, breakfast, and the comfort of our spacious and clean rooms. It’s also wonderful to hear that you found the atmosphere peaceful and suitable for a relaxing holiday.We truly appreciate your comments and look forward to welcoming you back to EPIC SANA Marquês in the near future.Warm regards,

住宿方回覆: Dear guestThank you for your kind feedback! We’re happy to know you enjoyed the cleanliness and overall experience at our hotel. We look forward to welcoming you back soon to EPIC SANA Marquês.Warm regards,Karim AlyGuest Experience Manager

住宿方回覆: Dear Sudi39Thank you very much for your thoughtful feedback. We’re delighted to know you enjoyed your stay, especially our location and the service from our team. We’ve also taken note of your comment regarding breakfast, and we’ll share it with our team for improvement. We truly hope to welcome you back soon for an even better experience.Karim AlyGuest Experience Manager

住宿方回覆: Dear WajiwapaiThank you for taking the time to share your detailed feedback about your stay at EPIC SANA Marquês. We are delighted to hear that you enjoyed our prime location, the newly renovated facilities, and especially our first-class gym and pool. It’s wonderful to know that our gym stood out as the best you’ve experienced in a Portuguese hotel!We also appreciate your comments about cleanliness and service. While we are pleased that you found our turndown service excellent, we sincerely apologize for the inconvenience caused by the housekeeping team. Losing the room card and mistakenly disposing of your girlfriend’s bag should not have happened, and we understand how frustrating that must have been. We will certainly address this with our team to ensure better training and attention to detail in the future.Your recommendation means a lot to us, and we hope to welcome you back for an even better experience next time. Please do not hesitate to reach out if you plan to visit again—we would love to make your stay even more seamless!Best regards,Karim AlyGuest Experience Manager

住宿方回覆: Dear guestThank you for sharing such a detailed and glowing review. We’re delighted to know you enjoyed our convenient yet tranquil location, the modern and stylish atmosphere of our hotel, and the live music in our bar. It’s wonderful to hear that you appreciated our rooftop pool, comfortable rooms with views, varied breakfast, and our fully equipped gym.Your recommendation means a great deal to us, and we look forward to welcoming you back to EPIC SANA Marquês on your next visit to Lisbon.Warm regards,

住宿方回覆: Dear guest , Thank you so much for your detailed and positive feedback! 😊 It is truly a pleasure to know that we exceeded your expectations and that you had such an enjoyable stay with us.We are delighted that you appreciated our breakfast, especially the juice selection, as well as the attentiveness and professionalism of our team. Providing excellent service and creating memorable experiences for our guests is always our priority.We also appreciate your comment regarding the small water leakage in the bathroom – we will look into this to ensure maximum comfort for all our guests.We look forward to welcoming you again soon, whether for another visit to Lisbon or perhaps even to explore the Azores, as suggested! 😉Best regards,Karim AlyGuest Experience Manager

住宿方回覆: Dear guestThank you for sharing such a thoughtful and detailed review of your stay at EPIC SANA Marquês. We are truly delighted to hear that you enjoyed the elegance of our hotel, the luxurious atmosphere, and the warm hospitality from our team — especially our housekeeping ladies, who will be thrilled to know they made such a lasting impression.It’s wonderful to know you also enjoyed our stunning rooftop views and infinity pool. We do understand your comments regarding the limited space and lift access during busy times, and we value your feedback as it helps us look for ways to enhance the guest experience.Your kind words about our service and quality mean a great deal to us, and we are thrilled to know you would choose to return. We look forward to welcoming you back for another memorable stay in Lisbon.Warm regards,

住宿方回覆: Dear candyThank you for sharing your feedback about your stay at EPIC SANA Marquês. We are delighted to hear that you enjoyed our facilities, including the spa, gym, and rooftop pool, as well as our breakfast selection. We are glad you found the hotel suitable for a relaxing getaway and we truly appreciate your comments about the surrounding area.We look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

住宿方回覆: Dear guestThank you very much for your detailed and thoughtful feedback.We’re delighted to hear that you enjoyed the comfort and cleanliness of your room, the quality of our breakfast, and the helpfulness of our front desk team. Your kind words will be shared with them — especially for their assistance during your stay.We also sincerely appreciate your constructive comments regarding housekeeping. We apologize for the oversight with the towels, cleaning cloth, and tea supplies. This is not the level of detail we strive for, and your feedback has been passed along to the team to ensure greater consistency moving forward.We hope to welcome you back to EPIC SANA Marquês for an even better experience next time!Warm regards,Karim AlyGuest Experience Manager

住宿方回覆: Dear guestThank you so much for your kind and thoughtful feedback!We’re truly delighted that our team was able to assist in recovering your wallet safely — your peace of mind is very important to us. It’s also wonderful to hear that you enjoyed our breakfast and found it to be the best of your trip, both in variety and service.Your words mean a lot to us, and we hope to welcome you back to EPIC SANA Marquês on your next visit to Lisbon!Warm regards,Karim AlyGuest Experience Manager