We had booked 6 nights here and although I wasn’t expecting Six Senses (and since it’s a new hotel) I was very disappointed. Firstly, WiFi is only accessible in the main building (reception and food area). Not around the pool area and not in the rooms outside the main building where most rooms are located. We told the staff twice and they did not seem to care very much. They gave me another room in the main building when they realized I really needed WiFi, a room which reeked of smoke so bad I had to air it out for days. The sheets had not been changed and I found hair on the pillow and the sheets when I had checked in. Some rooms in the main building have beautiful views but no balcony and there are no hooks in the bathrooms to hang your swimsuits and wet towels. The breakfast was VERY sad. Pineapple and peaches from a can at a 5 star hotel? I don’t think so. And box-juices and Kelloggs cornflakes. No effort was made to make it even a tiny bit fresh and nice except for warm bake-off buns that you can buy at Lidl. The staff in the spa was 30 min late for an appointment. Toilet paper was not refilled in the spa. The front desk staff incl. the manager did not reply to a question I tried to get an answer to for 3 days. I wanted to leave earlier and asked for a refund of just 1 night. That was impossible. At dinner, the salad with shrimps had tiny shrimps from a can! The choice of music is definitely not what you want in a spa hotel or wellness place. At the pool area, they played the local radio with latest hits and advertisements every ten minutes and so loud I had to ask them to lower the volume several times. We were at most 5 people around the pool and no partying teenagers. Just adults who wanted to listen to the birds and relax. The hotel itself is beautiful architecturally and it has some potential, but oh my is there a ton that needs to change here. For example don’t write the room nr ON the room key, so that if you loose it anybody can walk right into your room. You don’t place the safety box so high up that nobody can reach it. If you offer slippers, make sure they are not the cheapest you can find made out of paper thinner than coffee-filters. The interior design is all over the place. The restaurant/breakfast area feels like a school canteen. I can go on. Management, you desperately need to train your staff and get a professional chef. Find somebody who likes food and cares about the business. If you continue to call this a “wellness retreat and spa”, I am sure that people will continue to be very upset. A sauna and a pool will not make up for it all. And make an effort for the environment, please stop with all the plastic bottles and especially small plastic toiletries! It’s 2024. This is NOT a 5 star hotel regardless. And there is nothing I would dare to call a beach across the road. I felt ripped off.
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