三馬蹄鄉村 SPA 飯店(Three Horseshoes Country Inn)

Stayed overnight for a dine and stay booked a surprise birthday gift on the 1st-2nd April. We stayed in a pub room (301) check in an info before arrival was great. The room it self was on the top floor over looking the roof with noisy LG fans outside the window. Room was very warm, so warm that we slept just under the blanket we brought. Couldn’t open the window due to the noise. However if you looked past in the view is lovely. Little outdated and didn’t really match the bathroom. Ceiling had a crack in it and one of the cushions on the bed had a very obvious stain on it. How it was missed I don’t know. Mattress was rather hard and bed squeaky. Kettle on the tea tray didn’t reach the plug socket, luckily we always pack an extension cable. Selection though and hot chocolate sachets were a nice touch. Quite quiet, hardly any noise. WiFi although free needs upgrading as it didn’t work in the room. Staff who served our evening meal were lovely, polite and friendly making us feel very welcome. We really enjoyed our food. One of the ladies say they don’t do small portions and she wasn’t wrong, we couldn’t eat all our chips. The creme egg mini egg cheesecake looked lovely shame I couldn’t fit it in. Prices for upgrades and drinks were a lot better than we expected. Breakfast was great too, really nice food and again a big portion. The very friendly man who served us was lovely good selection of continental breakfast just a shame the croissants had been cooked in advance and gone hard toast wasn’t provided with the full English as advertised but wasn’t needed due to size. Toaster round the corner was set a little high and burnt the toast. Bar staff are so nice too, they provided us with a bottle of water to take to the room which unfortunately didn’t stay cold. I had my gel toenails done staff were very friendly and chatty. The lady I had was lovely. I did get a nice Happy Birthday message but nothing special really didn’t feel any different to any other normal day. Would visit again but maybe upgrade the room.

Took my mum for a spa day and we were really happy with all of the facilities (the treatments, hot tub, lounge area, plunge pool, sauna and steam room)! The staff were lovely and we enjoyed a delicious afternoon tea afterwards in the inn where we were catered for as vegetarians!

Totally chilled, relaxed and rested after spending 48 hours at the three horseshoes. Many elements contributed to the experience including lovely staff, great service, super venue and great food. So impressed with every aspect of our stay 🥰

The second visit to this establishment and it didn't disappoint. The hotel has a great location with fabulous views to the Roaches. The staff are friendly and helpful and the rooms are spacious, well equipped and have very comfortable beds. The shower was extremely good. The 2 course evening meal we had was very good and breakfast was also tasty. The help one of our party, who has special dietary requirements, had with sorting out a suitable evening meal was commendable.

We thought we would treat ourselves to a night away and paid extra for a better room; the room smelt strongly of bleach/chlorine and the room was terribly dated and basic. I was so underwhelmed at having paid so much money for it. The staff were hit & miss, most of gave the impression that they didn’t want to be there. The noise at night was awful, loud bass coming from the function room and also an extremely loud fire alarm in the middle of night with no explanation/follow up. The breakfast was ok but didn’t make up for the mediocre experience.

I am perplexed at the fact that i made a booking and then 2 mins later realized it was for the wrong dates and then tried to move or cancel and rebook and the hotel and was denied both, only option the offered was to pay almost dbl the original fee of another room on the dates i actually need. i stay at 3-4 hotels a week, and this is by far the most disgusted i have been treated for simple mistake and only within a few mins of the original booking. safe to say ill never book here again and id think twice about using this place.

Had a voucher for an afternoon tea at 1p.m to be told when we got there that they don't do afternoon tea till 3 p.m. No- one tried to contact me to tell me this. The managers answer to this was you can stay for a meal but you have to pay. Do not recommend

Overall an enjoyable time was had, but… A friend and I purchased a ‘Late availability just spa’ package. There were two options to choose from on the website; one for £20 and one for £40. The £20 option stated “3.5hrs spa use using all free facilities”. Whilst the £40 option read “Full use of our spa facilities”. We purchased the £40 option, excited by the prospect of making “full use” of the spa facilities. No where under this option did it advise the Beach hut or Rasul would be an additional cost (it did under the £20 option). Upon arrival we asked the staff member if we could use the Beach Hut/Rasul - we were advised there is no difference between the £20 and £40 option, except the £40 is for weekends (didn’t state this on the website, nor were any weekend dates available, my booking confirmation also states “Just Spa (Mon-Thur)” I queried this further and asked for a refund. We were denied a refund but allowed to use the beach hut as the staff member agreed it was misleading. She advised she’d advise her manager the following day. I can see the offer has since been removed from the website. Although, it still doesn’t seem right and I feel mislead. Why are there two options available with a £20pp cost difference, if the package are no different? I enjoyed the spa but I feel mislead and out of pocket. As a regular patron of the 3 Horse Shoes (I’ve left previous positive reviews), I’m really disappointed and won’t be in a rush to revisit or recommend the spa.