利茲凱悅嘉軒飯店

Friendly staff. The hotel is pretty new, still teething, but I'm sure they will pick up pretty soon. Brilliant location. Highly recommend.

Arrived reasonably late in the evening to find friendly helpful reception staff but entering my room found that it had not been cleaned. Was offered an alternative, after an inspection from reception staff. Room eventually provided was clean and well presented. It had a fully fitted kitchenette which may suit someone staying for a long time who wants an apartment room. The room was not cleaned during the 3 nights i was there which i found very disappointing. All amenities in the room were catered for except as it was not cleaned there was no replacement coffee or milk. Breakfast was good with good choice but was still being laid out each morning when i arrived for stated start of service each day. I really didn't like the choice of the large le creuset pans that the hot food was served in - nice aesthetics, but not so practical. The cast iron pan lids especially were heavy (i think someone dropped one of them which smashed his plate) and there was nowhere to put them other then stretching on to the kitchen serving shelf - they should really change their serving dishes to be more user friendly or get lighter lids! I understand this hotel has only recently opened so may be teething issues that will be sorted with operation i would hope. I would book again but would expect change. Location was excellent, price was very competitive and it was remarkably quiet for the location. I have rated this 3 stars in the reassurance that i can increase this on my next stay and as this is a Hyatt (and just opened) i would have expected better, certainly not to walk into a dirty room on my first night!.

We found the Hyatt Place online at a good rate with breakfast and as it was new and in the location we wanted we decided to try it, having stayed at the Malmaison previously. On arrival it’s a lovely entrance, with the restaurant just behind reception, very friendly staff at check in, our room was ready even though it was a few hours before the check in time. Our room (608) so we were old on check in, hadn’t been stayed in before with the hotel only opening a few weeks ago. It was nice, but it didn’t have the wow factor like Malmaison does. I would say the rooms are quite similar to a Premier Inn. Clean and fresh, but nothing special. The public areas of the hotel are really lovely, especially Azotea on the 12th floor with a lovely rooftop bar. Lots of colour around the public areas but the rooms are quite plain. Our shower leaked in the morning which we reported to reception. Breakfast was nice, a good variety of continental and hot breakfast. Our only gripe with breakfast was the coffee machine. Only one (there was a 2nd but this wasn’t on) and the queues for coffee were really long. Overall it’s a nice hotel, would we stay here again? Probably not. We would go for the Malmaison over this.

Excellent last minute stay, nothing to fault. My room was spacious and quiet, with an unfussy, contemporary design. Its plus points included a super comfy king size bed, work station, smart TV, hot drink facilities and mini-fridge. Located on Sovereign Square, the Hyatt is convenient for the train station, the business district and the bustling centre. The hotel had only very recently opened at the time of my stay but everything worked to plan, and staff were polite, enthusiastic and efficient. It’s a dual brand operation with a Hyatt House occupying the same building. I didn’t have breakfast but this is served in the ground floor, all day dining restaurant 'Zoom'. I ate instead in the 12th floor, South American restaurant ‘Azotea’, which is a buzzy, attractive, open plan space with terrific views. Staff were superb, but food mediocre. Given the appealing setting and great service, we would give Azotea another go in the hope of the kitchen finding its way with time. Would definitely stay again at the hotel.

Stayed at Hyatt Place - had only been open a day before I arrived! The hotel is very clean and modern. There were a few teething problems with check-in/room allocation issues, and with a few elements of the room (i.e. TV and heating/air conditioning). The staff however were really responsive and friendly. Quiet location. Bed and bedding were super comfy. Didn't have anything in bar or breakfast. Would likely try again as has makings of a good hotel, if the issues noted above are resolved.

We stayed here for 2 nights … Friday and Saturday so peak times. The check in was smooth and the reception staff were lovely. Very friendly and welcoming. The hotel itself is great… really modern and clean. Rooms are spacious and clean too. We had a few drinks in the bar and the staff were absolutely amazing …. I can’t remember there names though but they definitely deserve the credit. Breakfast was also lovely with a great choice for everyone. I will definitely be back next time.