約克藝術飯店(Art Hotel on York)

They did not accept my booking from your website, asked me to pay again for the room again but this time pay much more, it was after hours checking due to flight cancelled ,they kept me for more than 2 hours until 11 pm behind the closed door, I did not have any choice, I did pay again. Why you did not answer my complaint , don’t you have any responsibility for your customer?!

The Art Hotel is the old Bakery in Launceston. We have stayed there many times over the last decade. It is lovely, the rooms have an historic quality to them and the place is pure fun. We always stay in the stable room it is magic! You can walk to many enjoyable eateries, food courts, cafes and shopping. There also is the cataract gorge walk, the art gallery museum and several historic sites as well. Whether you are passing through or you use this place as a northern base the Art Hotel is the place to stay!

在房間里呆了一段時間後，我和我的伴侶在出去的路上發現房間鎖壞了。幸運的是，我們找到了現場的人，不幸的是他也無法修復它，因為是周末，她也必須等待第二天。我和我的伴侶去參加活動，當我們回來時，工作人員就在那裡（已經過了工作時間），並且在沒有詢問的情況下將我們升級到了特大號床套房。 我們非常感謝她對我們安全的關心，即使只是住了一晚。 酒店有一種古老的複古風格氛圍，個人喜歡。

The staff were lovely and welcoming. The rooms were clean and tidy with a cosy feel, and a but of old world charm. The hotel is walking distance from the city centre and easy to find.

Staff was great as my room didn’t have the second bed I needed, the lady kindly dragged up a mattress and linen for me at the last minute