恩坎托拉斯克魯塞斯飯店-遺產度假飯店(Hotel Encanto de Las Cruces)

美麗的酒店。飯店餐廳是一家壽司店。我們期待一些更本地化或區域性的東西。酒店本身很漂亮。我們選擇這家酒店的主要原因是我們看到的游泳池的照片。當我們登記入住時，女孩們說有人掉了一個玻璃杯，玻璃杯摔碎了，所以他們不得不把它瀝乾。她說早上就開門。早上我們問前台經理泳池是否會很快開放，他對泳池關閉一無所知，他似乎也不太關心我的失望，我什至告訴了他我們選擇這裡的唯一原因酒店是為了游泳池，他對它很冷漠。不管怎樣，美麗的地方，也許只是我們這次住宿運氣不好。

泳池的美麗照片吸引了我來到這家酒店，酒店很漂亮，但沒有失控的孩子和父母。似乎是在週末，客人邀請外面的朋友去泳池聚會。 房間還可以，但一直有煙味。雖然大廳裡有漂亮的藝術品。

Buena ubicación

REGARDLESS OF A BOOKING THROUGH 3 RD PARTY APP OR NOT YOU THE ORIGINAL HOTEL ULTIMATELY SHOULD NOT BE LOOKING DOWN ON 3 rd PARTYS APP BOOKING I HAVE NOTICE. THEY BLAME EACHOTHER THE HOTEL SAYS ACTS LIKE OH THERE IS NOTHING WE CAN DO. ULTIMATELY YOU BOTH NEED TO BE ON THE SAME PAGE AND. ALSO WITH THE DEPOSIT AMOUNTS ETC. THE THIRD PARTY WILL CHARGE FOR THAT FEE AN THE. ADDITIONAL HOTEL CHARGES I NEVER EXPERIENCED A BOOKING SITE TO GOVE ME ISSUES ABOUT A REFUND OR CANCELATION ITS ALWAYS THE HOTEL DIRECTLY. IM UPSET BECAUSE MY ITINERARY SHOWS THE CHARGE RESORT FEE & THE. HOTEL WANT TO CAHRGE ME AGAIN ! You guys as a hotel needs to stop telling customers oh we can’t help you because of it being booked through 3 rd party when ultimately it’s the hotels that make final decisions I was charged over 300 for a room Bs. And then additional hotel resort fee when it’s not even nice hotel all old

Beautiful hotel, has so much charm, the beds are super comfortable. The staff is amazing. Great stay overall.

In a nutshell, I can't imagine a better hotel experience for the money. My girlfriend commented that it looked like a resort when we walked into the lobby for the first time and I agree with her. The hotel is set on the edge of a sea of ***** malls which made it very convenient but a little noisy with car traffic on Friday and Saturday nights. The staff was incredibly friendly, the room was modest, comfortable and very clean. We ate breakfast at the cantina one morning and the huevos rancheros were good while the service was excellent. There's a secret garden in the back with a pool and gas fire pit. The looked like an amazing space but we didn't find it until the last night.

Convention center. Restaurant closed on Sunday. Ok but not super friendly. Parking is way out there

Service was great. I also found out that this hotel chain accepts dogs in all their locations free of charge. The set up of the hotel is hacienda type, looks very beautiful, clean and friendly. Will definitely be looking for their other locations.

I enjoyed the beauty space within the courtyards and th overall decor. My stay was quiet, pleasant, and safe.