拉雷多Stein Mart附近住宿

整個週末我都在這家酒店過感恩節,我和丈夫以及3歲的女兒去拉雷多參加表妹的婚禮。感恩節我們第一次到達時,感覺很棒,因爲我們剛從很長的車程到達鎮上,並且能夠提前入住我們的房間,房間寬敞乾淨。但是之後很快就下坡了。第二天只有一個電梯在運行,所以要等很長時間才能使用電梯。通常這不會是個大問題,除了我們3歲的時候和我們一起,下幾段樓梯就不那麼容易了。第二天,兩部電梯都停止工作,不得不使用更慢的服務電梯。週五晚上,我們回到房間想在睡覺前衝個澡,但不幸的是晚上10點沒有熱水。我給前台打電話,他們說有人來做這件事,會相信我們希爾頓榮譽積分。好吧,沒什麼大不了的,只是早上淋浴。我們那天早上醒來,驚喜還是沒有熱水。我再次給前台打電話,被告知已經修好,只需要讓水流5-10分鐘。打電話時我已經讓水流了20分鐘。我讓前台知道我一直在讓它運行,並被告知我很抱歉,但應該工作。這是我表哥婚禮的早晨,我不得不洗個冷水澡,並迅速洗掉我3歲的孩子。我問我們是否可以離開酒店,到其他地方辦理登機手續,取消其餘的晚上,但是因爲我已經預付了,所以什麼也做不了。我要求與一位經理交談,被告知週末沒有工作,但我的名字將被添加到HH積分的賓客名單中。然後後來從未收到我的積分,當我打電話並向經理留話時,從未收到回電。無需說,本應如此的住宿並不愉快。絕對不是我對希爾頓酒店所期望的。積極的是位置不錯,早餐方便。

我的住宿始於非常好的天氣,而不是商場旁邊的不錯的位置。進入酒店,你會感到前台工作人員的歡迎。會提供100%的信息,然後放鬆乾淨的房間。最重要的是。外面的游泳池。

友好的工作人員,很棒的房間和完美的位置我每週去拉雷多一次,我總是住在艾娃

I had an overnight stay on Friday, January 12, at this location on Santa Ursula Avenue in Laredo. Since I travel a lot and stay at many different Marriott brands all over the south central US, I felt it necessary to share my experience at this location. First off, I want to start with a couple things that are positives: the morning staff on Saturday, January 13, was extremely friendly and helpful. The kitchen staff was also very good, and my breakfast was excellent. The bed was also very comfortable in my room, and the room was very clean. Now, for some things that were not positive: When I first arrived for check-in just before 6PM on Friday, I stood at the front desk for several minutes before I was acknowledged. The young lady that was on staff walked through the back office hallway a couple of times passing the front desk, and never acknowledged me. I finally had to hail her. Upon check-in, she did not give me my free breakfast card (part of my reservation)… I had to get that from the morning staff the next day. When I asked her what side of the hotel my room was on (because I like to park near the exit door), she did not mention that that access door on the north side of this location does not work allow entry, even though there is a card scanner there. That was highly inconvenient when I tried to re-enter that north access door with luggage, then having to walk back to the front of the hotel. After traveling all day, I decided to use fitness center, but when I walked in, there was a dead roach on the floor next to the towel cabinet and the water cooler. Suffice to say that I did not work out. That dead roach was still there when I went into the fitness center 12 hours late The hot water in my room was very sporadic in the shower, and the sink in the bathroom is mislabeled; it has to be set for cold for the hot water to come out. The bath towels were threadbare at best; the gym towels looked luxurious by comparison. I have never seen such thin bath towels in any Marriott location. The electrical outlet (next to the side table by the couch) did not work when I plugged my iron in. It kept shorting out the lamp on that side table. Lastly, I requested and was granted late checkout for 2PM. However, when I got back to the room just before 1 PM, the cleaning staff had already been through my room: all the bedding was on the floor and the door was ajar. Fortunately, no one had touched the lunch I had in my fridge. I do admit to being a bit finicky when I travel, but I spend over 100 nights away from home every year (the majority in Marriott-branded locations), so my standards are extremely high. After this stay, it is my opinion that this location does not measure up to the Courtyard by Marriott standard that I have come to expect after more than a dozen years traveling throughout Texas; if this had been a multi-night stay, I would’ve cancelled the reservation after one night and gone somewhere else.

You know, Laredo may be just a blip of my time on earth. In the long run, I may remember very little of my time spent here, but the one thing I will remember, is the great quality of care Juanita gave to my room. It was like I never left home. Needless to say, after a long day of work, it was incredibly refreshing to come back to my room with the incredible cleanliness that Juanita left my room in. There is nobody as professional as Juanita. She is truly inspirational. This world needs more Juanita’s.

真的很喜歡我的住宿。