東京台場維納斯城堡附近住宿

We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.

全新、現代化、環保的飯店，設施齊全：健身中心和公共浴室幾乎空無一人。舒適的 24 小時休息室配有 Nespresso 咖啡機、水和冰塊，是休息的好地方。隨時歡迎會說英語的 24/7 工作人員。步行即可到達築地市場和火車站。 我們的飯店房間設計高效 - 口袋門將臥室與前門和「開放式浴室」空間分開。淋浴間感覺寬敞而豪華。我們確實使用了烘乾機——房間裡有烘乾機真是太棒了！ 我們選擇這家酒店是因為它的位置和價格——我們真的很高興我們整個東京之旅都住在那裡！

整體還是不錯的，硬件新，裝修風格挺獨特，服務員英語水平高，也有幾個中文服務，床1米8，距離jr和地鐵200米，可以步行到銀座，對面有不少居酒屋，要説硬傷就是房間太小，價格不算便宜

Aman Tokyo is more than just a boutique hotel; it’s a serene oasis in the heart of the bustling metropolis. From the moment I entered the elegant lobby, I was enveloped in a sense of tranquility and luxury. The rooms are spacious and exquisitely designed, offering breathtaking views of Tokyo’s skyline. The attention to detail in every aspect of the hotel’s decor and service is unparalleled. The traditional Japanese aesthetic seamlessly blends with modern amenities, creating a harmonious and comfortable atmosphere. What sets Aman Tokyo apart is its impeccable service. The staff goes above and beyond to ensure a memorable stay. Whether it’s the personalized welcome, the spa treatments, or the fine dining at the hotel’s restaurants, every moment is a delight. The central location of Aman Tokyo makes it convenient to explore the city’s attractions, and the hotel itself is a destination worth savoring. If you’re seeking a luxurious and peaceful retreat in Tokyo, Aman Tokyo is the perfect choice.

去東京基本住在港區赤阪附近，這次10天全程入住此酒店，感覺非常棒，房間可以，衞生搞得不錯，泳池和健身房風景特別好。早餐也很豐富，就是早餐時間如果可以到10:30個人覺得會更好。下次還會入住。

這家酒店非常神奇，説它好，常規快捷酒店有的它甚至都做不到，説它不好，讓工作人員做的事人家也都做到了，有時候也是比較貼心。 缺點：1. 我們到的比較晚，但也就晚飯時間。到達之後底下完全沒有工作人員迎客，留的電話根本打不通。我們不得不自己把東西拉到大堂，拜託工作人員幫忙，結果發現只有一個人值班，工作人員態度很好，但一個人辦入住，搬行李，前後也耽誤不少時間。 2. 晚飯後的時間用房間內打電話給前台是打不通的，必須跑到前台。 3. 超大床房無法同時打開兩個行李箱 4.早飯價格不便宜，但非常難吃，建議去地下咖啡廳，性價比高的非常多。 5.四五星的價格體驗快捷商務酒店的設施和服務，酒店年頭不長，但東西陳舊，整體設計有待提高。 優點： 1. 位置非常方便，相信這也是昂貴价格的唯一解釋。 2. 有洗衣機 3. 衹要能聯繫到服務人員，態度還是非常好的。前提是得每次跑到大堂現場喊人 可能酒店目標人羣是日本國內來東京出差的商務人士，基本不需要服務，所以很多服務不配套，這在日本顯得格格不入。個人猜測，員工本身是很好的也願意幫忙，但是酒店內部缺乏管理，為了節約成本沒有把人安排夠，導致服務體驗較差。比較適合早出晚歸，需要方便的交通但基本不需要服務的年輕人。

I reseved/paid for a king premium room at IHG Hotel Indigo Shibuya several months in advance of my Jan 2024 Tokyo trip. After enduring a snowstorm in Vancouver, finally arrived in Tokyo. My initial hotel stay at Sequence hotel turned out to be a wonderful unexpected surprise. Anticipating a similar experience at my second hotel, Hotel Indigo, due to its higher rate and global brand reputation, it was a profound letdown. Despite enduring a 5-hr wait at YVR and compunded by the inevitable jetlag, I was determined to make the most of my day in Shibuya to compensate for the lost time. Regrettably, amid fatigue I overlooked checking the bathroom (who does it anyway since this is no ordinary hotel to make this mistake). I only used the toilet. It was only late at night, after shopping at Don Quixote, that I discovered the hotel has no bathtub thus the conclusion of front desk failure to communicate and assign the right room type. I called and reported this to Front Desk which comes next turn for the worst when the MOD in-charge the time I called regrettably lacking empathy and willingness to listen to the facts, exacerbated the situation. This is the first time in my life to cry while explanaining over and over the fact. A thorough review of my emails and website revealed glaring inconsistencies of the MOD's shallow explanation. Given my background in working a hotel, I am well- acquianted with various aspects in the hotel compared to other guests. Consequently, I am not easily swayed by shallow explanations, and the hotel's epic failure to address the issue with diligence only deepened my belief that this high-rate hotel is not worth your stay in all sense of the word. Next day at the front desk, I wasn't surprised overhearing foreign guests stating to complain through a lot of reasons as well for this hotel. Next month when I come back home, I will have to send a formail complaint to their management. There are a lot of hotels at Shibuya, take note of the other guests unsavory experience at this hotel.

去東京旅遊的時候住了上野諾加酒店，體驗超棒！位置絕佳，就在上野附近，周邊吃喝玩樂一應俱全，去景點和購物都很方便。房間雖然不大，但佈局合理，乾淨整潔，設施也很新。早餐是半自助，abcde選擇，水果、色拉、麪包、果汁牛奶咖啡暢用，推薦巧克力牛奶。服務還有待改進，估計生意太好了吧

房間實在是有點小，箱子打開後根本不用想着可以走人。服務一般般，入住辦理了很久的時間，房間內燒水壺沒有找到，問酒店有沒有熱水，他只是單純説了沒有，並沒有提醒房間內有燒水壺或者會客廳裏有飲水機。地理位置還不錯，無論是機場到市區或者坐大巴都很便利。

一家環境很好的酒店，服務也很到位！這是給5星的原因，主要還是勝在服務，酒店是有點年頭了，但是各項設施還是維護的不錯的。佔地很大，一步一景，沒事可以在酒店逛逛喝喝茶什麼的，最近還有晚上還有崑曲表演雖然我沒去看是SPA那邊的服務員告訴我的。早餐雖然品種不算多，但是有很多現做的檔口，服務生非常熱情，不時詢問需要啥儘管説。前台服務Nancy/Nicole也很好，給升級了房間，詢問也很仔細。總體，值得體驗入住的酒店。