訪訪客用戶The location of the hotel was perfect. Although our room on the top floor was extremely hot and cramped. The free standing air-conditioning unit didn't make a difference to the temperature. I appreciate that this is an old building, but this wasn't the luxury stay we were expecting. It wasn't a bad experience, just an average one. All staff were extremely friendly and helpful.
訪訪客用戶Sold as a 5 star hotel and although it did look good from the outside,the inside was very dated and lacking tlc.the bathroom had what looked like black mould around the wall furniture and the sink had been covered in a wrap which was torn and some of the metal fixtures where corroded.the breakfast took over an hour as they seemed to take precedents over vips in the dining room who got food very quickly.from sitting down to receiving our breakfast took an hour both days.the staff where very apologetic but that does t make up for poor service and the quality was average.The Spa was also dated and the Gym was small with very little in it for a proper workout.
AAnnieThe room is in need of general updating, the window needs a good scrub, and the squeaky floorboards...However, the room layout is perfect for three proper single beds as we had wished for, and it is clean and well equipped. Tim at the Reception Desk is the perfect reason to stay at Royal Hotel! Of course the lady who cleaned the rooms is exceptionally responsive and caring. Makes the wet 2-day Bath experience so 'sunny' to us! Thank you Royal Hotel!