拜爾布魯克別墅飯店(Bailbrook House Hotel, Bath)

這是一處可愛的飯店，我們沿著運河漫步進入巴斯。然而，房間每天晚上都會冷一個小時左右，然後才用空調暖和起來。酒吧/餐廳很好，很溫暖，但缺乏氣氛，而且非常安靜。接待處兩次試圖向我們收取我們沒有吃的早餐費用（在我們離開的那天，我們實際上在早餐供應之前就退房了。）

This is my second time staying at the hotel and equally as good as the first time. Staff were extremely friendly and helpful. Hotel very quiet and not very busy even with a wedding. Breakfast the next morning was amazing! We had a choice of cooked to order and then a continental buffet. We filled ourselves up.

We have stayed at this hotel many times and return because we like the place. The staff are friendly and the facilities are good, and the free parking is a bonus. We have noticed they have cut back in some areas with less choice of menu and shorter breakfast times which is a little disappointing. We are unhappy that a service charge is added to everything, while not begrudging paying for good service, we would like to make this choice ourselves!

The customer service at this hotel was exceptional. It was the best four star hotel that we have ever used in Europe. Ilie, Debra, Melina and Lee went out of their way to provide exceptional service. The hotel itself, and the grounds were amazing.

Lights did work properly in bedroom and toilet didn’t flush. Food lovely & bed comfortable. No compensation offered despite inconvenience of broken lights and toilet. An overpriced experience.

The room was very spacious, comfortable bed and with lots of choice for hot drink facilities. The hotel staff go above and beyond at every interaction. Highly recommend

We stayed for 4 days and had a great time. The room was a great size and clean with comfy bed. The breakfast was excellent each day with plenty of choice and the cooked breakfast was hot on each occasion. The bistro bar area in the conservatory was a nice place to have a drink with a reasonably priced menu. An excellent place to stay and would recommend.

We stayed for three nights and it was lovely. The staff, the food everything was very pleasant. The only disappointment was the house keeping. The towels were not changed the first day and we had to ask for new towels. The second day, no new teabags and water bottles were left in the room. The bedsheets had some marks and they were never changed for 3 days. Overall it was a pleasant stay.