希爾頓歡朋套房飯店-蘭開斯特(Hampton Inn & Suites Lancaster)

I had a very relaxing time. The staff is great. The rooms were clean and so relaxing. I will definitely be back and refer family and friends to stay there.

the stay was fantastic

Indoor pool was great. Breakfast food options were great. We always love the Vanilla waffle batter to make our own Belgian Waffles. When we checked in, the staff was kind and friendly and conversational with both my child and I. Double Queen room was nice and clean. Comfortable. The biggest issue was that due to the hotels guest Wi-Fi settings, we weren't able to use our Google Home Mini to be able to watch movies all night like we had planned, so it ended up being a bit of a ruined night. The hotel's cable selection was only about 40 channels or so. Day after check out I received a $15 charge. When I called to find out why, I was told it was for parking. You would have thought that when I checked in they would have given a parking permit or taken my vehicle information and informed me of the charge. It even at checkout. If they had, they would have known that I didn't park on the property, I don't even have a vehicle. We used Lyft. I have a Lyft receipt and I have called the property numerous times, only to be met with an unanswered phone 75% of the time, and when the phone is answered, there isn't a manager available to speak with. It's been 2wks now. It may only be $15 but it's the principle. It is not ok to just take money from someone's account and charge them for services they didn't receive and then not answer the phone or chronically be unavailable. That is not ok.

Being alongside a highway was a little noisy but not too bad. Food choices in the area were not great. Room and bed were very clean and well appointed. Didn’t know they didn’t change out the towels daily or that it was $15/night to park until they charged my card. Breakfast was good.

My room was so clean, big and perfect for the size of my family. I have a good rest. The receptionist was unkind, maybe she was tired. At night I went to asked for some towels and the man who was there was so kind and helpful. The coffee was so good, also the breakfast. One thing I didn't like was the loud music at the pool. (Respect) If I like the music like that, in my house I can do that.

I thought it would be better but the carpet needed cleaning. We opened the window to let the room air out. Tried Febreeze and Lysol, kids got sick. Although the location was closer. Stores were close by

Our family came into town for a funeral and caught a room here for the night this place was very convenient, clean, quick check in, complimentary breakfast and the staff were excellent. Thank you for our stay.

Everything was great! Check in was fast and the hotel was very well maintained! The only problem we had was I. Our room the bathroom door would not lock and sometimes pop open. Also the beds were so uncomfortable! When you would move the bed was squeaky and make a loud noise both beds! It also felt like the springs were going breaking! I’m not sure I’ll stay here again! Plus it’s too far out!

Stains on couch and hall floor. Hall floor visibly dirty. Cracks in bathroom tile floor. Bathroom door dirty. Sink near bathroom high and awkward and difficult to reach while brushing teeth.