大紅花水濱公寓飯店(Hybiscus Waterfront Apartments)

The front screen door to our motel apartment was broken. This was not an issue the first night. But on the second night it was, when the wind picked up and it started to rain. The door's banging woke us up and try as we could, we couldn't secure the broken door's bracket to the broken door's hinge, against the wall. I rang the information number listed in the motel's confirmation email and was given a choice of options and a number to call. But we were desperate to stop the loud banging - both against our front door, and then as it swung back and hit the connecting wall to the next unit. We finally jammed a tea towel against the door and pulled the broken screen door bracket against it to secure it. The carpets were truly disgusting with many stains. We ended up wearing our shoes inside because the carpet was so bad it made the bottom of our feet dirty. Management made much of the requirement against the cooking or consuming of seafood in the apartment, which we respected. But this contract goes two ways. We did not get a good contract in return, from our perspective. For $200 a night we also expected a truthful representation of the apartment. Our back door faced a wall and the front door, the car park.  Nor did we have any vista of the river, as shown on the website. We have waited a week for management to respond to our complaints. We have heard nothing. All we wanted was an apology.

The room was spacious, but very drafty as there wasn’t any weather *****ping at the bottom of the door. It was rainy and cold so that was noticeable. Would have loved to make use of the washing machine, but the weather wasn’t cooperative to hang things out to dry. Enjoyed having enough space to stay indoors with friends and play card games.

I booked apartment for 3 nights. Cleaning was very poor, spiders and mosquitoes in the rooms. Very disappointed will never book this property again

Room was clean, spacious & had everything needed

Problems with communication, not all crockery was available but in general we were happy and will be back

Stayed here last week and booked on-line but did not complete the on-line check-in as I was not comfortable with the level of detail being requested on-line. Problem is if you don't provide all the information you do not get the SMS with your room number and code to the key safe. When we got to the motel it is unmanned and no-one answer the phone number on what used to be the reception door. We were lucky that another couple staying at the motel knew of the connection between Hybiscus and Saltwater and that they also ran the Bellevue next door and that did have a manned reception where we could complete the check-in.

Could be really good, excellent position and well kept. Problems with remote registration and the need to supply copies of personal documents prior to acceptance but post payment to booking agency is inconvenient and cyber dangerous. Wifi unsecured . And the laundry is machine only with a clothes rack to dry which takes two days inside. Fan failed to work and there were no instructions for use of equipment. No information from the surrounding area and no personal contact made the stay sterile and unwelcoming.

Great location. Property is well maintained and comfortable. Would benefit from have TV's in each of the rooms for those wet days.

We stayed in the house, which was lovely. It has a 2nd story view of the north arm, with a balcony. So easy to find as you're coming into Lakes.