美居巴拉瑞特飯店和會議中心(Mercure Ballarat - Hotel & Convention Centre)

There are limited access round the hotel area, only 1 or 2 restaurants & the Sovereign Hill

Good to have car parking next to hotel room. Quiet and peace hotel environment. Food is good.

Bigger room compare with other motel around. The whole area likes a resort style accomodations. Very close to Souverign hill tourist area.

The space we were given was big but warn out. Each light switch was warn out and discoloured, there were scratched on the walls. All but one light was cool in colour which made the space incredibly sterile. There was no chain lock on our door, and windows with locks that were missing or broken, which was worrying. Buffet breakfast was ordinary with no-one around to greet you or confirm your reservation at 8.30am. I attended the buffet earlier one day and saw the staff had a omelette station set up, which was not available during the 8.30 period, even though breakfast is until 10am. Overall we enjoyed the location and the space but everything else was pretty ordinary.

The cleaning of the bathroom was not to any hotel’s standard. Ive stayed for 4 nights in the upgraded room paying $210 per night for the room. The first 2 days when I returned to my room in at night, the drain in the shower still have lots of hair trapped on the drain cover, and the bin in the bathroom was not emptied. This didn’t happen just for one day, it happened for 2 consecutive days. I called the receptionist and told her the room was not cleaned properly, she managed to send a housekeeper girl to my room who ended up contaminated my room with her muddy shoes. This young cleaner also was not trained in dumping used disposable gloves. She attempted to touched the door handle with gloves which she just used to clean the drain and bin! This is below Accor standard and not something I expected from a well known hotel brand.

We loved the look of the property and the vibe. The room was lovely. We did have issues access the gym, would not work. There was a power outage on the Sunday and we found it confusing. Thought the restaurant was closed due to no power, but found out when we went to reception it was open and we had missed breakfast. Annoyed when I mentioned this to the receptionist that they did not really apologise. We expected better service, perhaps a notice that the blackout was only in the rooms and not the cafe. We were also unsure as to whether the hot water would work, so had very quick showers. Just expected better communication.

Motel room was very big in size. Found it difficult to find my room. It is like a rabbit warren. The curtains did not close properly, both bedside lamps did not work and the room was freezing cold with the heater only allowing to be turned up to a maximum of 23 degrees. Would not stay here again due to the high price. Definitely not value for money.