黃金海岸大公寓(The Grand Apartments)

該單位超出預期。非常現代和乾淨。一流的意見。樓下的兩家餐廳都不錯。 不要以為他們可以提供一些東西，比如面巾，更多的咖啡/茶袋。我們不知道我們可以期待什麼樣的設施，它們非常好，但更多信息會更好。如果我們知道他們提供最少的食物並且沒有客房服務，我們會帶一些自己的食物。 但是我們會在下一個週年紀念日回來，只是會帶一些東西。

I booked an apar**ent for a training I was attending on the Gold Coast (I live in Brisbane) . I ended up not staying even 1 night . I arrived at 6pm the first day. Never been to this place before . There was a front and back reception area which was closed. I had to speak to someone on an intercom that only lasted a couple mins then cuts out . Not good customer service . Couldn’t open my room door after instructions from reception. (On the phone) I had to talk to the same person via the intercom so took my luggage to do so & a carton of water I left at the door . I was gone less than 10min & came back to find the water taken . I felt frustrated & unsafe as a woman on my own . I complained but was gaslit . I will never return

We had a lovely time in the Penthouse＞ It was spacious and well furnished, although showing its age. The queen beds were comfortable but my adult children found the single beds quite hard. We have rebooked for next year.

優越的地理位置和絕對美麗的外觀。唯一讓人失望的是只有一點點洗髮精和護髮素可供5人住5晚。附近的商店很容易買到一些東西。

優越的地理位置，寬敞的房間，配備所有所需的設施，工作人員樂於助人且友好。

它只是漂亮又乾淨，會再次預訂。透明劑對我的家人來說效果很好。

I stayed there for 5 nights. My family visited me. The Restaurant made the Children very welcome. Big meals for 1 person. Very good menu. I met Jenny on reception she was very helpful with Checking In and Checking out. I will definitely stay there again.

On arrival the apar**ent was not ready, after a long wait it was handed over at 3.07 pm instead of 2 pm. The apar**ent was not cleaned properly, the dinning floor area was not mopped ( had to call the cleaner immediately after the handover to get it cleaned), the toilet floor was not mopped as well, laundry dryer filter was not cleaned. Also there was no smart tv to enjoy entertainments, after a while we noticed dirt on our feet from the carpet though it was looking visibly clean. They did not provide any tissue box in the apar**ent. Only positivity was the ocean view from the apar**ent. Not worthy for the price you pay. Service is terrible.

This hotel was great. Lovely amenities, great location. Room was clean and presentable, air conditioned and ceiling fans made for a nice cool room. Only downfalls were a few of the receptionists. Very rude and uninviting to hotel guests. Also, some of the older permanent residents were quite rude to my young children trying to enjoy the pool. It felt very much there was an “us and them” type division between hotel guests and permanent residents.