Our recent visit was very disappointing. From check in to check out. I called hours ahead of time to make sure everything would be ready for our arrival. When we arrived none of my requests were followed through. We did not get the room requested.
Customer service was so so. Not the usual happy arrival greeting.
We didn’t like that you are no longer able to contact the front desk but have to go through a text to get anything done.
Our toilet had issues during our stay and someone came to fix it but we continue with the same issues.
Worst of all!!! We found a huge live roach in our bathtub. It was disgusting. We received an apology and that was really about it. Yes, they came and cleaned the room sooner rather than later but we expected more from La Quinta.
We have stayed numerous times and this was definitely the most least memorable experience. Unfortunately, I don’t think we will be going back.
翻譯