京都四季飯店的評論

住宿方回覆: Dear Christos,Thank you for your kind and succinct feedback. We are delighted to hear that your experience with us was excellent in every aspect.We look forward to welcoming you back for another exceptional stay.Arigato gozaimasu,Fanny GuibouretGeneral Manager

住宿方回覆: Dear Cdxiaoxiaowudi, Thank you very much for choosing Four Seasons Hotel and for sharing your feedback.We are pleased to hear that many aspects of your stay met your expectations, and that our team was able to assist you promptly. However, we regret to learn of the communication challenges you experienced prior to your arrival, as well as the discomfort caused by the room’s temperature upon check-in. Please accept our sincerest apologies for any inconvenience these matters may have caused. We appreciate your valuable comments, which will be shared with the relevant departments to improve our services and ensure a smoother experience for all guests in the future.We hope to have the opportunity to welcome you back soon.Arigato gozaimasu,Fanny GuibouretGeneral Manager

住宿方回覆: Dear zn6508,Thank you very much for taking the time to share your feedback. We are glad to hear that you appreciated our convenient location near Sanjusangendo and found our front desk staff attentive and welcoming. It is always our pleasure to provide warm and personalized service to our guests. We apologize for any inconvenience caused by the distance of your room from the elevator. We appreciate your comments and will take them into consideration as we continually strive to enhance our guests’ comfort and experience.We look forward to welcoming you back for an even better stay in the future.Arigato gozaimasu,Fanny GuibouretGeneral Manager

住宿方回覆: 尊敬的顧客，非常感謝您抽出時間與我們分享您的寶貴反饋。我們非常高興得知您對我們酒店入住體驗的認可。很高興您喜歡我們的早餐選擇，無論是自助還是點菜，我們都致力於提供有特色的菜品。能得知我們的早餐服務人員給您留下熱情周到的印象，讓我們感到十分欣慰。為客人營造舒適寧靜的環境是我們的首要任務之一，很開心您對我們酒店的環境感到滿意。您提到的八種枕頭選擇和客房服務員的貼心服務，讓我們倍感欣慰。我們的禮賓團隊始終以細緻入微的態度協助客人確認目的地和交通需求，感謝您對他們的肯定。您滿意我們房間設施讓我們非常高興，也很欣喜您對我們健身房的評價。您提到的樟木香味道是我們為增添酒店氛圍而特意選擇的，很開心您能享受到。我們團隊的每個成員都竭盡全力，對待每一個細節都充滿熱情，很高興他們的努力給您留下了難忘的體驗。感謝您選擇京都，我們期待着在不同的季節為您提供獨特的體驗，並誠摯期待您的再次光臨。Fanny GuibouretGeneral Manager

住宿方回覆: Dear Guest,Thank you for choosing Four Seasons Hotel Kyoto and for sharing your valuable feedback. We are pleased to know that you found your overall experience to be positive. However, we regret that our breakfast did not fully meet your expectations. Please rest assured that your comments have been noted and will be used to improve our breakfast offerings to provide a better dining experience for you and all our guests. We look forward to welcoming you again and delivering an even more exceptional stay.Arigato gozaimasu,Fanny GuibouretGeneral Manager

住宿方回覆: Dear laukwung,Thank you for your kind words. We are pleased to hear that you found value in your stay and that our services met your expectations.We truly appreciate your feedback and look forward to welcoming you again for another memorable stay.Arigato gozaimasu,Fanny GuibouretGeneral Manager